Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?

Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Logistics Supply Chain Managers) business owners as they build and grow successful middle‑mile businesses during a transformational time.

Account Manager (Logistics Supply Chain Manager) manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Logistics Supply Chain Managers work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

• Manage a team of 6+ Managers to manage 80+ DSP accounts in Amazon's quick commerce business (15min and 2H delivery) across the Kingdom of Saudi Arabia, including entrepreneurs with no background in the logistics industry or seasoned logistics carrier.
• Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Lead by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
• Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value‑Added Service (VAS), Legal, fleet and network health, and others.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two‑way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
• Work flexibly and travel between multiple sites to engage with business owners weekly.

• Safety:
  Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance:
  Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp‑up operations and prepare for peak period.
• Performance:
  Supporting owners as they onboard to the program and prepare to launch (new launches only).
• Performance:
  Coaching and ensuring effective upskilling and utilization of AMZL tools.
• Performance:
  Deep dive to identify customer metric improvement opportunities.
• Performance:
  Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
• Performance:
  Coaching business owners to run compliant, safe and high‑performing companies (SLS metric deep dive).
• Experience:
  
  Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Experience:
  
  Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Experience:
  
  Communication alignment to DSP business owners following close collaboration with OTR partners.
• Be the voice of the DSP within and represent them within the AMZL business.
• Experience:
  
  Improve driver standards to protect brand image.
• Capacity Management:
  Work with DSPs to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.

• Bachelor's degree in management, business administration, economics, engineering, or marketing.
• Experience influencing internal and external stakeholders.
• 5+ years of team management experience.
• 8+ years of management or people management experience.
• MBA.
• 7+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.

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