Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA

Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners

Job :  |
Afaq Q Tech General Trading

Amazon’s team of Delivery Partner Managers supports and guides our Amazon DSPs (Logistics Supply chain Managers) as they build and grow successful middle‑mile businesses. As a Senior Account Manager, you will act as a trusted advisor and operational partner, assisting DSP business owners throughout the lifecycle of their business to identify challenges, shape strategy, and implement solutions that drive success.

• Manage a team of 6+ managers and oversee 80+ DSP accounts within Amazon’s quick‑commerce platform (15‑minute and 2‑hour delivery) across the Kingdom of Saudi Arabia.
• Engage owners at different stages of growth, setting strategy, driving accountability, and motivating and tracking key performance metrics.
• Collaborate with internal Program Managers, Compliance, Finance, Partner Relations (PAR), Value Added Service (VAS), Legal, fleet, and network health teams to launch and scale DSP businesses in compliance with program requirements.
• Remove obstacles and improve financial, operational, and safety practices at the network level; analyze problems, discover insights, deliver recommendations, and drive change internally and externally.
• Facilitate Monitoring and Enforcement Policies (MEP) and build two‑way feedback channels with OTR teams, DSPs, and WW/EU product and strategy groups.
• Work flexibly, traveling between sites to engage with business owners weekly and support them in all facets of the program.
• A day in the life (examples):
  • Safety:
    Partner with OTR Safety and Regional Managers to ensure business safety compliance.
  • Performance:
    Guide owners as they scale operations, manage operational issues, and prepare for peak periods.
  • Performance:
    Support owners on onboarding and launch (net new launch only).
  • Performance:
    Coach and ensure effective up‑skilling and utilization of AMZL tools.
  • Performance:
    Deep‑dive to identify customer metric improvement opportunities.
  • Performance:
    Champion consistent application of Last‑mile processes within delivery stations and challenge UTR processes that impact OTR.
  • Performance:
    Coach owners to run compliant, safe, and high‑performing companies (SLS metric deep‑dive).
  • Experience:
    
    Identify workflow inefficiencies and implement operational improvements at the network level.
  • Experience:
    
    Develop the relationship between Amazon and DSP partners (improve DSP sentiment).
  • Experience:
    
    Align communication to DSP owners following collaboration with OTR partners.
  • Voice:
    Represent DSP perspectives within the AMZL business.
  • Experience:
    
    Improve driver standards to protect brand image.
  • Capacity Management:
    Work with DSPs to deliver effective ramp plans and pipeline goals, ensuring driver supply meets peak volume demands.

• Bachelor’s degree in management, business administration, economics, engineering, or marketing.
• Experience influencing internal and external stakeholders.
• 5+ years of team management experience.
• 8+ years of management or 8+ years of people management experience.

• MBA.
• 7+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.