Investigations Supervisor

Purpose

Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long‑term objectives. Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports. Their main operational role includes proper development of ZATCA's internal investigation strategy and execution of internal investigation operations including case collection, assessment and ensuring implementation of investigations recommendations.

• Conduct research and comparative studies in the area of investigations to aid in the development of a comprehensive investigation strategy for ZATCA.
• Assist in the development and dissemination of pertinent investigative tools, templates, and checklists with related functions within ZATCA.
• Assist in conducting mandatory employee awareness training in order to inform and educate employees on ZATCA's code of conduct.
• Maintain and periodically update database systems storing all ongoing and closed investigation cases to archive data for future reference.
• Receive cases through correspondence system and emails, collect evidence and request documentation from relevant employees to support investigations with reliable and credible data.
• Conduct preliminary assessments and studies of breaches, misconduct, and cases to quantify possible risks and determine root causes.
• Identify cases requiring a formal investigation and prepare subpoenas for concerned employees to initiate with formal investigation process.
• Assist in case summarizing reports development describing the progress of employee investigations including employee statements and notes.

• Recommended actions to document the whole investigation process.
• Present developed case reports to the Governor and Deputy Governor to receive required approvals and ensure alignment with investigation policies.
• Communicate recommendations approved by the Governor to relevant stakeholders to proceed with further actions including punishments when needed.
• Assist in weekly follow‑ups with relevant stakeholders to ensure implementation of recommendations aiming to preserve Authority's right and reputation.
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner.
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly.
• Perform other duties as requested.

• Bachelor's degree in Legal Studies or equivalent is required.
• Master's degree in Legal Studies or equivalent is preferred.

• A minimum of 5 years of relevant experience.

• Developing Contracts and Agreements Management – Proficient.
• Customer Focus – Proficient.
• Enablement of Change and Innovation – Developing.
• Legal Advisory – Advanced.
• Legal Writing and Policy Drafting – Proficient.
• Legislations and Regulations – Advanced.
• Negotiation and Influence – Proficient.
• Professionalism – Proficient.
• Research and Analysis – Advanced.
• Results Oriented – Proficient.