Senior Managing Consultant, Specialized Product Delivery; Product​/Portfolio Specialist

Title and Summary

Senior Managing Consultant, Specialized Product Delivery (Product / Portfolio Specialist)

As a Senior Managing Consultant, Specialized Product Delivery (Product / Portfolio Specialist) you will be responsible for driving profit and growth for cards, encompassing revenue, credit costs (including Fraud), and direct/allocated costs. This role involves strategic oversight, leadership, and collaboration to ensure the successful management and innovation of card products in alignment with consumer banking strategies. You will design and successfully execute card product and portfolio management strategies through action plans covering card metrics such as new acquisition, activation, ENR, spend, retention, profitability, etc.,

with direct exposure to senior client executives and internal product leaders.

• Deliver new products and strategies to market smoothly and efficiently, and successfully implement complex technology and deliver transformation programs.
• Strengthen client internal skills, knowledge and experience in critical areas.
• Transform client processes and optimize management practices.
• Product Roll‑out:
  Lead commercialization and launch of new products and solutions, recommend pricing, provide sales tools, and train sales teams in partnership with the acquisitions vertical.
• Monitor product performance post‑roll‑out, resolve product or sales issues to ensure continuous improvement.
• Client Profit and Growth:
  Lead initiatives to support client profit and growth for cards, managing revenue, credit costs, and direct/allocated costs.
• Provide strategic direction and oversight for product management, audit, compliance matters, and complaints support.
• Strategic Guidance and Support:
  Develop and execute strategies aimed at generating revenue through products, ensuring alignment with consumer banking strategy and whole‑of‑bank value.
• Guide and support client‑facing professionals and sales teams in solving complex client needs through products, in conjunction with the acquisitions vertical.
• Marketing and Campaign Execution:
  Oversee development and execution of marketing campaigns to drive product growth, ensuring collaboration with the internal marketing team and acquisitions vertical.
• Ensure end‑to‑end solutions execution for all client segments, resulting in superior customer experience.
• Training and Knowledge Transfer:
  Lead training initiatives for internal stakeholders on product offerings, ensuring effective knowledge transfer to facilitate product roll‑out.
• Competitive Benchmarking and Pricing:
  Perform and analyze competitive benchmarking of products vis‑à‑vis competition and the market, and review pricing periodically.
• Product Innovation and Development:
  Lead development of consumer product strategies and value propositions, aligning with customer needs and market trends; provide strategic guidance and support in product performance and development based on market trends and customer needs.
• Execute product strategies to deliver consumer banking solutions to clients.
• Oversee CVP enhancement of existing services and the development and implementation of new product solutions, focusing on digital‑first.
• Monitor and evaluate the evolving competitive and regulatory environments to ensure products remain competitive and meet clients’ needs.
• Develop and execute strategic and tactical roadmaps to enhance products and services offered.
• Collaborate across the cards team and stakeholders to identify gaps and opportunities for product improvement.
• Internal
  
  Collaboration:
  
  Work with cross‑product client teams to maximize cross‑selling opportunities; collaborate with key stakeholders, including Operations, Technology, Credit, Legal, and Risk, to deliver a high level of client experience.
• Execution and Implementation:
  Oversee delivery of large programs for clients from initiation to benefit realization; ensure successful execution of projects across different clients/businesses, identifying and mitigating risks, solving issues, and developing plans in line with agreed timescales, budgets, and quality criteria.
• Develop strong client relationships that endure beyond specific assignments,…