Contracts Specialist

About this role

The Contract Specialist provides internal support & guidance to a region of Commercial Account Executives (AEs), ensuring orders are in compliance with company policies and working with colleagues across APAC & EMEA in Sales, Deal Hub, Consulting, Events, Legal and Order management.

• Process incoming requests from departments (Sales, CFS, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Events, Client Compliance, etc.).
• Manage the team Outlook inbox and prioritize emails by urgency and importance once approvals are received.
• Using Salesforce, review and activate incoming order submissions for completeness, accuracy, and conformance to Gartner standard contract guidelines.
• Assist Sales via Salesforce case requests to ensure accurate client data is used when creating contracts.
• Hold signing authority for order agreements and ensure 100% compliance with the legal empowerment matrix.
• Ensure compliance with Gartner corporate policy regarding document administration, including the approval of non‑standard items such as legal term changes, non‑standard SDs, pricing and billing terms.
• Execute special ad‑hoc projects to fulfill business requirements.
• Collaborate with the manager and global team to seek continuous improvement and innovation to department processes.
• Prepare instructive communications to and liaise with the global Contracts Department, Client Financial Services, and Sales teams.
• Support the Contract Manager in providing first‑line support to Sales on all issues relating to sales contracts and request escalation to senior staff as required.

• 2–4 years of experience dealing with contract matters, client legal & procurement departments, or customer order management or sales support.
• Strong verbal and written negotiation skills.
• Salesforce experience is a plus.
• Ability to excel in a fast‑growing, fast‑paced environment delivering accuracy while meeting deadlines.
• Excellent communication skills developed in a sales‑driven environment, with strong English (written and verbal).
• Client‑facing experience with commercial awareness.
• Strong attention to detail.
• Proficiency in the Microsoft suite of tools.
• Strong understanding of contracts.
• Strong problem‑solving skills.
• Willingness to assume responsibility and adapt, displaying a sense of urgency to the business.
• Ability to work within a remote team (multinational experience preferred).
• High work ethic and integrity.

• Competitive base salary.
• Flexible work environment.
• Great work culture.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to seek to advance the principles of equal employment opportunity.