Last Mile Logistics, Supply Chain Manager, Quick Commerce, KSA, MEA

Last Mile Logistics, Supply Chain Manager, Quick Commerce, KSA, MEA-TR Delivery Service Partners

Job :  | Afaq - Warehouse Branch

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals? Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Logistics Supply chain Managers) business owners as they build and grow successful middle-mile businesses during a transformational time.

Account Manager (Logistics Supply chain Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Logistics Supply chain Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

• Partner with 25-30 DSP owners across the Kingdom of Saudi Arabia, including entrepreneurs with no background in the logistics industry or seasoned logistics carriers.
• Work closely with a portfolio of owners at different stages as they set strategy, drive accountability and engagement, and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers, Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.
• Collaborate with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health, OTR teams, DSPs, and WW/EU Product and strategy.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two‑way feedback channels.
• Work flexibly and travel between multiple sites to engage with business owners weekly.

• Safety:
  Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance:
  Guide owners as they scale their business and manage operational issues, ensuring resources are in place to ramp up operations and prepare for peak periods.
• Performance:
  Support owners as they onboard to the program and prepare to launch (new launch only).
• Performance:
  Coach and ensure effective upskilling and utilization of AMZL tools.
• Performance:
  Deep dive to identify customer metric improvement opportunities.
• Performance:
  Champion consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
• Performance:
  Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive).
• Experience:
  
  Identify workflow inefficiencies and formulate and implement operational improvements at the network level.
• Experience:
  
  Develop the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Experience:
  
  Communicate alignment to DSP business owners following close collaboration with OTR partners.
• Voice of the DSP:
  Represent them within the AMZL business.
• Experience:
  
  Improve driver standards to protect brand image.
• Capacity Management:
  Work with DSPs to deliver effective ramp plans and pipeline goals ensuring driver supply meets peak volume demands.

• 2+ years of sales or account management experience.
• Experience with Excel.
• Experience analyzing data and best practices to assess performance drivers.

• Experience analyzing key open issues and resolution metrics for each of the managed accounts.
• Experience in relationship management within technology, start‑ups, or SaaS platforms.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.