Head of Operations

Key responsibilities

• Own end-to-end production planning across the Organization range, including the unified luxury bottle 15ML, 30ML, and 75ML formats and Discovery Set products.
• Manage relationships with bottle suppliers, packaging suppliers, fragrance oil sources, and contract manufacturers; negotiate terms, manage lead times, and ensure consistent quality.
• Maintain a rolling production forecast aligned with sales projections and seasonal demand patterns (winter peaks for Heritage and Diriyah; summer peaks for Aqua and Sunshower).
• Source and qualify ingredient suppliers with emphasis on authentic Taif rose, oud, deer musk, and other heritage ingredients defining the Organization’s olfactive identity.
• Lead the bottle architecture transition from legacy formats to the new 15ML, 30ML, and 75ML lineup with the unified luxury bottle design.
• Inventory management:
  Own master inventory across all channels (DQ Store, boutique, Saudi retail partners, B2B and B2G accounts, Shopify DTC, and future international channels); maintain channel-level stock visibility and prevent stockouts and overstock; set safety stock levels appropriate to each channel’s velocity and lead time; manage SKU rationalization decisions with the CEO, including phase-out of cancelled formats and introduction of new sizes;
  
  lead inventory audits, manage shrinkage, and ensure accurate inventory data flows into financial reporting.
• Fulfillment and logistics:
  Operate the order-to-delivery flow for all channels; management of replenishment shipments to retail partners, B2B and B2G order fulfillment, and DTC order processing; manage logistics partnerships including domestic Saudi distribution and increasingly regional Gulf shipping and international fulfillment; establish customs, import/export, and regulatory compliance protocols for Saudi production and international shipping, especially for fragrance products.
• Quality control:
  Define and maintain quality standards for finished product including bottle integrity, label and packaging quality, fragrance consistency, and shelf-life adherence; implement quality control processes at production, receiving, and pre-shipment stages; manage product recalls or quality issues with clear escalation protocols and customer communication coordination.
• Business systems and infrastructure:
  Own and continuously improve operational systems (ERP or inventory management software, order management, vendor management, and operational reporting); implement scalable systems and processes ahead of growth so operations support international expansion without becoming a bottleneck; document standard operating procedures across production, inventory, fulfillment, and quality; generate operational reporting for the CEO and Finance leadership including production yields, inventory turnover, channel-level fill rates, and supplier performance.
• Team building and leadership:
  Operate as an individual contributor in Year 1 with cross-functional influence; build the operational foundation single-handedly; hire and develop the Supply Chain Manager in Year 2; build out production and quality leadership in Year 3 as the organization scales; establish operations as a respected, well-run function contributing to a culture of operational excellence.

• 5-8 years of operations experience in luxury consumer goods, beauty, fragrance, or premium FMCG; demonstrated ownership of production planning, inventory management, and supply chain operations for a multi-SKU brand.
• Track record of building or scaling operations functions in a growing business; comfortable with both hands-on execution and longer-term planning.
• Experience managing third-party manufacturers, packaging suppliers, and ingredient sourcing relationships.
• Strong analytical and systems-thinking capability, including comfort with inventory forecasting, supply chain economics, and operational reporting.
• Experience operating in or with the Saudi Arabian market, including familiarity with local regulatory requirements, customs, and supplier ecosystem.

• Background at a niche fragrance house, luxury beauty brand, or premium lifestyle company in a scale-up phase.
• International operations exposure, particularly experience supporting brand expansion into the United Kingdom or wider Europe.
• Direct experience with the unique operational requirements of fragrance products: alcohol regulations for international shipping, fragrance product classification, hazmat compliance.
• Experience implementing or migrating ERP or inventory management systems at a brand similar in scale to Organization.