Senior Account Manager - KSA

Senior Account Manager

Senior Account Manager in Riyadh to manage our existing client programme. High-impact role requiring accountability and engagement with senior leadership. Define the region's position and deliver results that influence Ten’s global business.

• Strategic Account Growth
  • Develop and deliver an ambitious growth plan, building a strong network of stakeholder relationships within the client organization and influencing client strategy to unlock growth opportunities.
• Account Management
  • Oversee the successful delivery of the corporate programme, meeting shared objectives and success metrics.
  • Manage the governance process with monthly meetings and quarterly strategic business reviews.
  • Resolve day-to-day issues promptly and escalate appropriately.
  • Maintain strong internal communication to keep all relevant teams up to speed on key priorities and activities.
  • Share good news externally and with relevant internal teams.
  • Raise invoices in a timely manner and ensure payments are received promptly.
• Management Information, Data and Market Intelligence
  • Provide accurate, timely reports for clients.
  • Analyze complex data trends and translate insights into actionable plans.
  • Stay ahead of market and competitor trends, sharing insights with relevant internal stakeholders.

• Minimum 5 years of experience in a similar role
• Proven experience in strategic account management, preferably within banking, lifestyle, or concierge services
• Strong understanding of commercial strategy and stakeholder engagement
• Exceptional organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills
• Proactive, hands-on approach with the ability to work independently and make sound decisions
• Proficiency in CRM systems and business intelligence tools
• Proficiency in Microsoft Office applications, including Excel, Word, and Power Point
• Ability to work in a fast-paced, dynamic environment with a high level of adaptability
• Performance-driven with a demonstrated ability to drive success and achieve business targets through strategic initiatives
• Fluent in Arabic and English

Full-time onsite in Riyadh, Saudi Arabia.

• Attractive compensation package:
  Competitive salary and the Ten Loyalty Rewards program
• Vacation policy:
  Paid vacation plus an additional day for volunteer work
• Sabbaticals:
  One month of paid leave every five years
• Remote working holidays
• Exclusive employee discounts:
  Access to exclusive travel and lifestyle offers, just like our premium clients
• International clientele:
  Manage a high-quality portfolio with excellent service
• Dynamic work environment:
  Diverse tasks in an international team
• Career opportunities:
  Development prospects in an agile, growing company
• Inclusive company culture:
  Diversity and collaboration are highly valued

We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.