Specialist - Handover

Be the change. Join the world’s most visionary developer. Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030 as well as leading the world towards regenerative tourism. Join RSG and be part of the positive change for Saudi Arabia and the world.

Handover Specialist manages the final transfer of completed properties from RSG to buyer ensuring quality handling documentation, coordinating teams legal finance maintenance, conducting inspections, resolving snags and ensuring a smooth professional client experience involving communication, problem-solving and attention to detail. Focus will be on building lasting relationships fostering trust and upholding high standards of service and efficiency. Serve as the main point of contact for clients at Handover ensuring their concerns are addressed promptly, professionally and to their satisfaction.

• Client Relationship Management

  Develops and maintains constructive and cooperative relationships with customers. Interacts professionally and courteously with clients by telephone, email, letter and face to face. Investigates and resolves client complaints and queries.

• Process Management

  Coordinate and manage the end-to-end property handover process from pre-handover checks to final sign‑off.

• Client Liaison

  Act as the main point of contact keeping clients informed, addressing queries, managing complaints and providing a professional experience.

• Quality Assurance

  Conduct pre-handover inspections and snagging, ensure units meet quality standards and follow up on defects.

• Documentation

  Manage and process handover documents, collect signed approvals and ensure all legal and technical paperwork is complete and filed.

• Internal Coordination

  Liaise with sales operations, sales, legal and finance teams to ensure all departments are aligned for timely completion.

• Reporting

  Produce reports on handover progress and business reviews, ensure accurate records of all client related information, contracts, agreements and correspondence in the company CRM system.

• Compliance & Governance

  Comply with and maintain knowledge of applicable rules, regulations, standards and best practices, liaise with local Government Authorities and legal representatives.

• Administrative & Documentation Management

  Perform or direct day‑to‑day administrative tasks, create, distribute and sign off documents related to Handover Services, maintain document control policies and upload all relevant records into the CRM system.

• Handover Coordination

  Liaise with Handover Manager and Sales Operations to ensure property seamless handover to customers in a timely manner, address any snags or issues by relevant departments until resolution.

• Reporting – Inspections Handover

  Generate reports summarizing units handed over to clients per project, snags per unit per project, snag completion status and any other reports required by management.

• Bachelor’s degree or equivalent from a recognized college/university.
• Professional qualification in Civil, Electrical, Mechanical, Customer Care or similar.
• Knowledge and understanding of Development, Real Estate and Handover process.
• At least 3 years of experience, of which at least 2 years in a management or controlling role with background in Customer Care/Operations and administration in a Real Estate/Development Company.
• Experience delivering Customer Care to Clients in residential projects (pre and post-handover).
• Demonstrable ability in dispute resolution.
• Effective communicator and decision maker.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Advanced Excel skills for dashboards, trackers, data analysis and reporting.
• PowerPoint skills to prepare professional presentations and management briefs.
• Aconex proficiency for document control, uploads, workflows, transmittals and tracking.
• Strong ability to manage CRM systems, documentation and organized digital filing.

• Driven to consistently deliver exceptional customer service.
• Outstanding interpersonal, negotiation and conflict resolution skills.
• Natural ability to cultivate and build long lasting relationships.
• Proven planning and organizational abilities.
• High standard of personal presentation.
• Arabic & English speaker.