Operations Manager

Overview

As an Operations Manager at Shine, you will be responsible for planning, coordinating, and executing client events from confirmation through successful completion. You will act as the primary operational lead, ensuring staffing requirements, client expectations, timelines, and event logistics are delivered to the highest standard. Working closely with Business Development, Recruitment, Operations, and Event Supervisors, you will oversee multiple projects simultaneously while maintaining Shine's reputation for operational excellence and exceptional client service.

• Manage the complete lifecycle of assigned events from project kickoff through post-event completion.
• Develop project timelines, staffing plans, and execution schedules.
• Coordinate with internal departments to ensure all event requirements are fulfilled.
• Monitor project milestones and proactively address operational risks.
• Ensure every event is delivered on time, within scope, and according to client expectations.

• Serve as the primary point of contact for assigned clients during project execution.
• Conduct project briefings and planning meetings with clients.
• Communicate event updates, staffing confirmations, and operational changes.
• Resolve client concerns promptly while maintaining a high level of customer satisfaction.

• Collaborate with the Recruitment team to ensure appropriate staffing levels.
• Review staff allocations based on event requirements and client expectations.
• Coordinate with Event Supervisors to ensure successful on-site execution.
• Monitor attendance, shift coverage, replacements, and operational performance.

• Oversee event readiness before deployment.
• Ensure supervisors receive complete event briefings and documentation.
• Monitor live event operations and provide support when unexpected issues arise.
• Make real-time operational decisions to ensure successful event delivery.

• Business Development for project handovers.
• Recruitment for staffing fulfillment.
• HR for compliance and documentation.
• Finance regarding project budgets and payrolls.
• Marketing when required for branded activations.

• Prepare post-event reports summarizing performance, staffing outcomes, client feedback, and lessons learned.
• Track project KPIs including staffing fulfillment, attendance, client satisfaction, and operational efficiency.
• Recommend process improvements to enhance event delivery and internal workflows.

• Bachelor's degree in Business Administration, Project Management, Event Management, Hospitality, or a related field.

• 3-5+ years of project management, event operations, hospitality, or staffing experience.
• Experience managing multiple projects simultaneously.
• Previous experience working with large teams in fast-paced environments is highly preferred.

• Strong project planning and organizational skills.
• Excellent stakeholder management.
• Budget and resource planning.
• Risk assessment and problem-solving.
• Arabic and English proficiency.

• Exceptional leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Strong negotiation and conflict resolution skills.
• Highly organized with exceptional attention to detail.
• Customer-focused mindset.
• Ability to prioritize competing deadlines.