Manager in KSA

Your Impact

You will lead the end-to-end renewal process for medium-complexity accounts, balancing commercial strategy with customer business objectives. By leveraging AI-driven insights and structured methodologies, you will identify expansion opportunities and mitigate risks to ensure successful, on-time renewals. You will act as a trusted advisor, coordinating cross-functional teams to provide a seamless transition and a unified experience for our customers.

• Coordinate with Sales, Customer Success, Renewals Specialists, and other internal teams to align account plans, validate customer data, and support a unified renewal strategy.
• Drive commercial and contract readiness by managing quote preparation, resolving blockers, mitigating risk, and supporting ordering readiness across moderately complex deal structures.
• Apply structured methodologies such as MEDDPIC, along with customer and market insights, to guide renewal conversations and reinforce Cisco’s value proposition.
• Use AI tools, automation, and data-driven insights to improve renewal workflows, support forecasting, identify churn risks, and uncover expansion opportunities, including cross-sell and upsell.

• Bachelor’s degree required, or an equivalent combination of education and directly relevant professional experience of at least 5+ years.
• Minimum 5 years of experience in CX, Services and Software Renewals or Services Sales.
• Experience leading or coordinating cross-functional commercial motions involving multiple stakeholders such as Sales, Customer Success, partners, and operations teams.
• Demonstrated ownership of end-to-end renewals or sales, including planning, upsell identification, customer follow-up, and contract closure.
• Experience using data, reporting tools, automation platforms, or AI-enabled tools to improve workflow quality, support forecasting, or inform business decisions.

• Experience mentoring peers and contributing to the development of team best practices.
• Strong consulting skills with a history of influencing stakeholders and decision-makers during complex negotiations.
• Demonstrated ability to identify and drive cross-sell and upsell opportunities based on market trends and customer feedback.
• Experience in conducting proactive risk assessments and implementing resolution strategies to address competitive or adoption-related threats.
• Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities.
• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma.

• Healthcare and Insurance
• Employee Stock Purchase program
• Flexible Spending Benefit
• Flex and Schooling Allowances
• Many more

Hours of work: 48 hours per week.

Application start and end date:
Starting 3rd of July for approximately 4-6 weeks.