Senior Business Consultant – ServiceNow BCM

Overview

Contract Duration: 2 Months

Education:

Bachelor's Degree in Computer Science, Information Technology, or a related field

Experience:

5+ Years

• Lead Business Continuity Management (BCM) discovery workshops with business and executive stakeholders.
• Assess organizational BCM maturity and recommend improvement opportunities.
• Advise clients on BCM best practices aligned with ISO 22301, NIST, SAMA, NCA ECC, and other regulatory frameworks.
• Support business resilience, continuity planning, crisis management, and operational resilience initiatives.

• Translate business needs into scalable Service Now BCM solutions.
• Lead process design workshops and define future-state business processes.
• Recommend Service Now out-of-the-box capabilities and industry best practices.
• Collaborate with Solution Architects, Technical Consultants, and Project
  - Managers throughout the implementation lifecycle.

• Own and manage the BCM product backlog.
• Participate in Agile/Scrum ceremonies including Sprint Planning, Daily
  - Stand-ups, Sprint Reviews, and Retrospectives.
• Review and refine user stories with business stakeholders.
• Support estimation, prioritization, and release planning activities.

• Prepare business test scenarios and test cases.
• Lead User Acceptance Testing (UAT) sessions.
• Obtain business approvals and sign-off for implemented solutions.

• 7+ years of overall IT and Business Consulting experience.
• Minimum 5 years of experience in:
  • Business Continuity Management (BCM)
  • Operational Resilience
  • Governance, Risk & Compliance (GRC)
• Minimum 3 years of hands-on experience with:
  • Service Now IRM
  • Service Now GRC
  • Service Now Business Continuity Management (BCM)