Enterprise Loyalty Operations Specialist

Enterprise Loyalty Operations Specialist Responsibilities & Duties

• Improve/monitor the operational systems, processes and policies in support of the loyalty department
• Support better management reporting, information flow and management, business process and planning
• Manage and increase the effectiveness and efficiency of Support Services through improvements to each function
• Management of agency budget in coordination with the management and development of individual program budgets
• Oversee the procedures and policies, set and maintain productivity and quality standards
• Coordination and communication between support and business functions
• Assists in troubleshooting and resolving operational issues
• Maintains and distributes department related information on a regular basis

• Minimum 3 years of hands‑on experience in managing operations
• Bachelor’s degree in Business/Marketing/Economics
• Prior experience in the telecom sector recommended
• Prior exposure in loyalty programmes recommended

• Multitasking skills and organisational abilities
• Business acumen and extensive communication skills
• Experience in process engineering is a plus

• Proficient with Word, Excel and Powerpoint
• Proficient in Arabic and English