Regional Operational Manager

Job Title:

Regional Operational Manager

Location:

Riyadh, Saudi Arabia

Employment Type:

Full-Time

COFE App is a leading next-generation coffee marketplace and technology platform connecting consumers, coffee brands, and cafés through a seamless digital ecosystem. Designed as a daily lifestyle app for everything coffee, COFE enables multiple ordering modes, loyalty and subscription programs, advanced analytics, and B2B SaaS solutions that empower brands to scale efficiently. With over 3 million downloads, 2 million registered users, and a network of 800+ brands across 2,500+ locations, COFE has established itself as one of the region’s most adopted and data-driven F&B platforms.

Recognized by Forbes ME and leading regional institutions, COFE continues to expand its regional footprint while redefining how coffee is discovered, ordered, and experienced.

We are seeking a dynamic and experienced Regional Operational Manager to oversee our day-to-day business operations. The ideal candidate will be a Saudi national with deep F&B industry experience, a robust network within the sector, and preferably, a background in sales within F&B SaaS solutions. This leadership role will be critical in driving operational excellence, strengthening our market position, and ensuring the seamless execution of our strategic initiatives.

• Operational Leadership:
  Oversee daily business operations, ensuring efficient and effective processes across all functions.
• Collaborate with cross‑functional teams (technology, finance, sales, and marketing) to drive operational excellence and achieve business goals.
• Strategic Execution:
  Develop and implement operational strategies aligned with COFE’s mission and vision.
• Strategic Execution:
  Work closely with the executive team to drive business growth and ensure alignment with the overall company strategy.
• Market & Client Management:
  Build and maintain strong relationships with key F&B brands across Saudi Arabia and the Middle East.
• Market & Client Management:
  Leverage your network and industry knowledge to identify new business opportunities and enhance client engagement.
• Sales & Business Development:
  Provide oversight and strategic direction for the sales of our F&B SaaS solutions, including COFE Cloud.
• Sales & Business Development:
  Collaborate with the sales team to develop go‑to‑market strategies, optimize sales processes, and drive revenue growth.
• Financial Oversight:
  Oversee budgeting, forecasting, and resource allocation to ensure sustainable business growth.
• Financial Oversight:
  Monitor financial performance and implement cost‑effective measures without compromising quality or innovation.
• Process Improvement & Innovation:
  Continuously evaluate and improve operational processes, leveraging technology to enhance efficiency.
• Process Improvement & Innovation:
  Foster a culture of innovation and continuous improvement across the organization.
• Team Leadership & Development:
  Mentor and lead a high‑performing operations team, fostering a culture of accountability and excellence.
• Team Leadership & Development:
  Promote a collaborative and transparent work environment to drive employee engagement and professional growth.

• Nationality:
  Must be a Saudi national.
• Education:
  
  Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred.
• Experience:
  • Proven track record in a senior operations leadership role within the F&B industry.
  • Extensive experience working with key F&B brands and a robust industry network.
• Prior experience in a tech‑powered or SaaS environment is highly desirable.
• Sales exposure, particularly in F&B SaaS solutions, will be considered a strong asset.
• Skills &
  
  Competencies:
  • Strong strategic and analytical skills, with the ability to drive operational improvements.
  • Excellent leadership and team management abilities.
  • Exceptional communication and interpersonal skills.
  • Proven ability to thrive in a dynamic, fast‑paced environment.
  • Demonstrated success in building and maintaining relationships with high-profile clients and stakeholders.

• Impactful Role:
  Be at the forefront of transforming the F&B industry with innovative tech solutions.
• Competitive Compensation: A robust salary package with performance‑based incentives.
• ESOP:
  Participation in our Employee Stock Ownership Plan, giving you a stake in our long‑term success.
• Professional Growth:
  Opportunities for leadership development and career advancement.
• Dynamic Environment:
  Work in a collaborative and fast‑paced setting with a passionate team.