Manager, Network Operations

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our 'Compromise Nothing' approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

The Manager, Network Operations is responsible for leading network planning, expansion, and operational excellence for Lucid's retail network across the Middle East. The role ensures optimal market coverage through data-driven network planning, supports scalable and timely network expansion, and enforces compliance with Lucid's dealer standards, brand guidelines, and operating models. Working closely with internal stakeholders and external partners, the role delivers high-performing, compliant, and customer-centric sales and service operations across the region.

• Lead planning and execution of Lucid's Middle East network strategy across both Direct-to-Consumer (D2C) and Partner-led (Importer) models, ensuring all markets meet coverage, capacity, and launch-readiness milestones.
• Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints, phasing, and scalability by market and business model.
• Oversee partner selection process and network setup activities, including due diligence, financial and operational capability assessment, and contractual compliance for importer-led markets.
• Ensure governance is in place for all new retail and service sites to meet regulatory, brand, and operational requirements prior to activation, including certification and go-live approvals.

• Establish and lead governance frameworks for network rollout, market activation, and ongoing operations across D2C and importer markets, including structured progress tracking and milestone reporting.
• Own the definition, implementation, and ongoing oversight of Lucid's standards, ensuring consistent compliance with brand, commercial, and customer experience expectations.
• Define, monitor, and review key operational KPIs across sales, aftersales and customer experience, driving corrective actions where required.
• Coordinate with cross-functional teams to ensure commercial programmes are fully deployed, adopted, and optimized across the network.
• Manage consolidated internal and external reporting for existing locations, new market launches, and planned network growth.

• Act as the primary regional point of coordination between HQ, regional teams, and external partners on network expansion, commercialization, and operational initiatives across D2C and importer models.
• Lead go-to-market (GTM) planning and execution for new markets and network expansions, ensuring end-to-end launch readiness.
• Serve as the coordination point during market launch and ramp-up phases, supporting timely issue resolution and operational stabilization.
• Guide and support partners in building compliant, efficient, and customer-centric sales and service operations aligned with Lucid's operating model, performance standards, and long-term network strategy.

• Deep understanding of dealer operations, aftersales, throughput, and customer experience standards within a premium automotive environment.
• Demonstrated experience managing multi-market network rollouts, GTM launches, and…