Business Operations Senior Manager

Key Responsibilities Job Description

• Lead and oversee daily business operations to ensure efficient, effective, and high-quality service delivery across the business unit.
• Develop, implement, and monitor operational plans aligned with organizational objectives, ensuring timely execution and achievement of business goals.
• Establish, monitor, and analyze Key Performance Indicators (KPIs), preparing executive dashboards, performance reports, and actionable recommendations to improve operational performance.
• Identify opportunities to optimize business processes, increase operational efficiency, reduce costs, and enhance productivity through continuous improvement initiatives.
• Ensure compliance with organizational policies, governance frameworks, regulatory requirements, and internal control standards.
• Lead cross-functional operational projects, coordinating with internal stakeholders to ensure successful implementation, timely delivery, and achievement of project objectives.
• Prepare executive-level reports, presentations, business cases, and operational analyses to support strategic planning, decision-making, and performance reviews.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment, resolve operational challenges, and facilitate the successful delivery of organizational initiatives.
• Monitor operational risks, identify improvement opportunities, and implement corrective actions to enhance business performance and service quality.
• Support business planning, operational governance, and organizational initiatives that contribute to sustainable operational excellence.

• Bachelor's degree in Business Administration, Industrial Engineering, Management, or a related field.
• Professional certifications such as PMP, Lean Six Sigma, or equivalent are preferred.
• Proven experience in business operations, operational excellence, project management, or business performance management.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and presentation skills.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience working with performance dashboards, KPIs, and business reporting tools is preferred.

• Business Operations Management
• Strategic Planning & Execution
• Performance Management & KPI Development
• Process Improvement & Operational Excellence
• Project & Program Management
• Governance & Compliance
• Data Analysis & Business Reporting
• Stakeholder Management
• Risk Management
• Communication & Presentation Skills
• Leadership & Team Collaboration
• Continuous Improvement Mindset