Planning & Follow-up Expert

Purpose of Job

Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities. Their main operational role includes supporting the development of departmental annual operating plans, strategy, and KPIs based on sector/deputyship has approved strategic objectives and priorities.

• Collect needed data and conduct proper analysis in order to develop detailed reports highlighting proposed Governor Office strategy
• Communicate Governor Office approved strategic objectives and priorities to concerned internal stakeholders and develop departmental annual operating plans and strategy accordingly
• Collect departmental strategic, operational and budgetary plans in line with the Governor Office’s set strategic priorities, consolidate plans and coordinate with Strategy and Development sector to seek management approval
• Develop KPIs and targets for Governor Office ensuring alignment with ZATCA’s strategic objectives

• Ensure proper implementation of ZATCA’s approved operational plans and support internal Governor Office departments in identifying and resolving challenges in collaboration with relevant internal stakeholders
• Coordinate the implementation of cross-organizational activities and initiatives ensuring Governor Office’s adherence and compliance to organizational mandates and lift discrepancies when needed
• Coordinate with Strategy and Development sector and act as a focal point for business processes’ update ensuring alignment with ZATCA’s guidelines, templates and strategic objectives
• Follow-up on the project management activities of the Governor Office and develop status update reports

• Draft recommended action plans based on meetings’ outcomes, communicate it with relevant stakeholders and follow-up on implementation of key decisions
• Provide regular updates to the Governor on decisions’ implementation progress and on special project status

• Coordinate requests received from internal stakeholders across functions, address requirements and report on status ensuring fulfilment in a timely and accurate manner

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes

• Bachelor’s degree in Business Administration, or equivalent is required
• Master’s degree in Business Administration, or equivalent is preferred

A minimum of 5 years of relevant experience

• Events Management
  - Proficient
• Collaboration and Communication
  - Developing
• Professionalism
  - Proficient
• Organization and Planning
  - Advanced
• General Administration
  - Advanced
• Results Oriented
  - Proficient
• Customer Focus
  - Proficient
• Information Systems Knowledge
  - Advanced
• Enablement of Change and Innovation
  - Developing
• Vendor Management
  - Proficient