Specialist - Destination Partnerships

The Specialist – Partnerships supports the Senior Manager in the day-to-day execution of Qiddiya DMO's partnership acquisition, onboarding, activation, and account management activities. This is a high-impact, execution-focused role responsible for managing a portfolio of Tier 2 and Tier 3 partners, coordinating FAM trips and trade events, maintaining the partnerships CRM, and producing partner-facing collateral and reporting. The role serves as a key operational link between the Senior Manager and the wider Commercial, Marketing, and Legal teams.

• Maintain the partnerships CRM (Salesforce or equivalent) as the single source of truth, ensuring all partner records, deal stages, activity logs, and revenue projections are accurate and current.
• Conduct prospect research to identify new partnership targets across travel agencies, tour operators, DMCs, and corporate travel buyers for priority source markets.
• Prepare partnership pitch decks, capability presentations, and business case documents for the Senior Manager and Senior Director.
• Track and manage the partnership pipeline through all deal stages - prospect, approach, proposal, negotiation, contracting, and onboarding.
• Manage the preparation and coordination of partnership agreements, MOUs, and contract documentation in collaboration with Legal.

• Lead the end-to-end onboarding process for newly signed partners - including account setup, Trade Portal access provisioning, product briefings, and introductory training.
• Develop and maintain the Qiddiya Partnership Welcome Pack and onboarding toolkit for new partners.
• Coordinate and conduct partner product training sessions (virtual and in-person), ensuring agents have the knowledge and confidence to sell Qiddiya.
• Monitor partner activation metrics - tracking time-to-first-booking, booking frequency, and early-stage revenue contribution for all newly onboarded partners.
• Address partner onboarding queries, technical setup issues, and initial concerns in a timely and professional manner.

• Manage an active portfolio of Tier 2 and Tier 3 partnership accounts with regular structured check-ins, performance reviews, and co-marketing coordination.
• Track partner booking performance against contracted targets and proactively identify underperforming accounts requiring support or re-engagement.
• Develop and share monthly performance reports with each managed partner, highlighting booking trends, upcoming opportunities, and recommended actions.
• Escalate significant account issues or commercial risks to the Senior Manager for resolution.
• Build strong day-to-day working relationships with partner contacts to ensure Qiddiya remains front-of-mind in their sales activity.

• Plan and execute Qiddiya's FAM trip calendar - handling agent selection, itinerary design, logistics, accommodation, on-site experience facilitation, and post-FAM follow-up.
• Coordinate Qiddiya's presence and participation at domestic and international travel trade events including booth setup, agent meeting scheduling, and collateral preparation.
• Track FAM trip outcomes - monitoring post-FAM booking conversion, agent advocacy activity, and social media amplification.
• Manage event budgets and produce post-event ROI reports for the Senior Manager.

• Produce weekly partnership pipeline and performance reports for the Senior Manager.
• Create and update partner-facing content including rate sheets, product guides, destination factsheets, and booking instruction documents.
• Support the development of the Qiddiya Specialist Certification Programme, including content preparation, agent enrollment tracking, and certification issuance.
• Maintain an accurate and up-to-date register of all active partnership agreements, renewal dates, and key commercial terms.
• Support the Senior Manager in preparing Quarterly Business Review (Q ) materials for Tier 1 partners.

• Minimum 3-5 years of experience in commercial partnerships, travel trade sales support, or tourism…