Senior Manager - Agency Training - (CDU-028) 50012691 Job Riyadh area,Riyadh Region Saudi Arabia,Business

General Summary

Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.

The Sales and Leasing Performance Unit (SLPU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing teams.

The Agency Training Senior Manager serves as the primary training lead and brand ambassador for Qiddiya's external broker partner network, playing a critical role in enabling the successful go-to-market of Qiddiya's real estate portfolio. This role is responsible for ensuring that all broker partners are fully equipped with deep, accurate, and up-to-date knowledge of Qiddiya's developments, districts, and value proposition, as well as the sales and leasing systems, processes, and operational standards required to deliver a consistent and high-quality customer journey.

The role contributes directly to broker readiness, customer experience excellence, and ultimately conversion outcomes by building confidence, credibility, and engagement across the broker ecosystem.

About

The Role / Project Scope

Operating within the Qiddiya Real Estate Learn Lab, this role supports the development and deployment of a best-in-class broker enablement program across Residential, Retail, Office, and Land asset classes. The role spans both strategic and operational dimensions, including defining broker training approaches aligned to launch timelines, facilitating large-scale training interventions, and embedding a blended learning model through both in-person and digital channels.

The scope also includes continuous collaboration with Programs, Digital Systems, and Learner Experience teams to ensure an integrated learning experience, as well as alignment with Sales and Leasing leadership to reflect evolving commercial priorities, market dynamics, and regulatory requirements in KSA.

Key Responsibilities Strategic Responsibilities

Design and execute a comprehensive broker training strategy aligned with Qiddiya's go-to-market roadmap across Residential, Retail, Office, and Land asset classes, covering all customer segments from luxury to affordable
Position Qiddiya's broker training program as a best-in-class enablement experience that builds brand credibility, broker confidence, and market readiness
Collaborate with Business Unit sales and leasing leadership to identify training priorities based on upcoming project launches, market conditions, and broker engagement strategy
Stay abreast of KSA real estate market trends, regulatory developments (REGA, Wafi, Ejar, SAMA, FAL, etc.), and industry best practices to ensure training content remains current, relevant, and compliant
Define and track training effectiveness metrics, including broker readiness scores, assessment outcomes, training volume, engagement levels, training NPS, and post-training conversion trends, to continuously improve program quality and demonstrate business impact

Operational Responsibilities

Deliver high-impact, instructor-led training sessions, workshops, broker onboarding programs, product launch enablement events, refresher sessions, and certification programs for external broker partners, both in-person and virtually
Coach brokers and agency leaders to position Qiddiya…