Community Lead

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

We are looking for a proactive and enthusiastic Community lead to bring our building to life by creating memorable experiences for guests and tenants. As the first point of contact, you will foster a welcoming atmosphere, build a strong sense of community, oversee the presentation and aesthetics of shared spaces, and coordinate with internal teams to ensure a seamless day-to-day experience.

If you enjoy connecting people, delivering outstanding hospitality, and creating spaces where communities thrive, we’d love to hear from you.

• Welcome guests, tenants, and visitors with a warm and professional approach.
• You will be the primary point of contact for guest inquiries and tenant support.
• Create memorable experiences that enhance satisfaction and community spirit.
• Organize community engagement activities, networking events, and wellness initiatives that encourage interaction among building users.
• Maintain the building's aesthetics by ensuring all common areas are clean, organized, and visually appealing.
• Conduct regular inspections to ensure facilities meet high standards of quality and presentation.
• Daily walkthroughs of the property to ensure all spaces are guest-ready, visually aligned with brand standards, and maintained to a high aesthetic quality.
• Drive a strong sense of community by engaging with guests, understanding their needs, and proactively enhancing their overall experience.
• Monitor service quality across all touchpoints, ensuring consistency in cleanliness, presentation, and hospitality standards
• Plan and execute community activities, guest engagement initiatives, and in-building experiences that foster connection and belonging.
• Support coordination of incoming requests, communications, and basic administrative tasks related to building operations.
• Champion the overall atmosphere of the building — ensuring it feels vibrant, connected, and thoughtfully curated at all times.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• 1-3 years of experience in community management, customer experience, property management preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

• Friendly, approachable, and naturally positive.
• Passionate about creating outstanding guest experiences.
• Highly attentive to detail, especially regarding cleanliness and aesthetics.
• A relationship builder who enjoys bringing people together.
• Proactive, resourceful, and solution-oriented.
• Professional, reliable, and takes pride in maintaining high standards.
• Comfortable engaging with people from diverse backgrounds and cultures.

Note:

This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management