Delivery & Operations Senior Manager

Job Description Key Responsibilities Project Management Office (PMO)

• Establish and maintain PMO governance, project management standards, methodologies, templates, and reporting frameworks.
• Monitor the progress, health, and performance of strategic and operational projects across the organization.
• Ensure projects are delivered on schedule, within budget, and aligned with approved scope and quality standards.
• Identify project risks, issues, dependencies, and escalation points, and coordinate mitigation plans with stakeholders.
• Prepare executive-level project status reports, dashboards, and portfolio performance updates.
• Track project milestones, deliverables, and resource utilization across multiple initiatives.
• Support project prioritization, portfolio planning, and governance committee activities.

• Work closely with the Finance team to monitor project budgets, forecasts, and financial performance.
• Track budget utilization and ensure operational initiatives remain within approved financial plans.
• Support business cases, financial analysis, and investment tracking for strategic initiatives.
• Provide operational and financial performance reports to support executive decision-making.

• Coordinate with the Procurement team to ensure timely sourcing and procurement activities supporting projects and operations.
• Monitor procurement timelines to minimize delivery delays.
• Support vendor evaluation, contract implementation, and supplier performance reviews.
• Ensure procurement activities comply with organizational policies and project requirements.

• Oversee end-to-end delivery of operational programs, projects, and business initiatives.
• Ensure timely delivery while maintaining quality, cost, and performance standards.
• Establish delivery governance frameworks, KPIs, SLAs, and reporting mechanisms.
• Monitor project and operational risks, implementing mitigation plans where necessary.
• Coordinate cross-functional teams to ensure successful execution of initiatives.

• Manage day-to-day operational activities to ensure business continuity and operational excellence.
• Develop, review, and improve operational policies, procedures, and workflows.
• Monitor operational performance through dashboards and data-driven decision making.
• Optimize resource allocation, workforce planning, and operational capacity.
• Ensure compliance with internal policies, regulatory requirements, and quality standards.

• Build and maintain strong relationships with internal and external stakeholders.
• Collaborate with business units to understand operational requirements and priorities.
• Present operational performance updates and recommendations to senior leadership.
• Manage vendor and partner relationships where applicable.

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, or a related field.
• Master's degree (MBA or equivalent) is preferred.
• Professional certifications such as PMP, PRINCE2, Lean Six Sigma, ITIL, or equivalent are an advantage.

• 8–12 years of experience in operations, service delivery, or program management.
• At least 3–5 years in a leadership or senior management role.
• Proven experience managing cross-functional teams and large-scale operational initiatives.
• Experience developing operational strategies and driving organizational performance improvements.