Satellite Products Assistant Manager

Job Purpose

Jobs at this level are responsible for supporting the development and management of the Satellite services portfolio in line with business objectives and market needs. The role supports product strategy, roadmaps, lifecycle management, business cases, pricing, and go-to-market activities. The role holder develops product requirements and user journeys and coordinates with Technology and stakeholders to ensure successful service delivery. The role monitors product performance, customer feedback, market trends, and commercial results to identify improvement opportunities.

The role holder collaborates with internal teams and external partners to ensure effective product execution and customer value. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure.

• Support the definition and execution of the go-to-market strategy and product roadmap for Satellite services.
• Execute end-to-end Satellite services portfolio activities, including product enhancements, portfolio revamps, rationalization, and decommissioning where required.
• Manage the product lifecycle from ideation through soft launch, commercial launch, enhancement, and retirement.
• Develop detailed product roadmaps covering product functionalities, milestones, dependencies, operating models, resources, and partner requirements.
• Prepare and maintain draft business cases, budget requirements, resource estimates, and commercial assumptions for new Satellite products and services.
• Monitor Satellite service performance and identify opportunities for improvement, growth, and portfolio optimization.
• Support post-implementation reviews and incorporate lessons learned into future product development and enhancement activities.
• Develop user journeys, product concepts, functional requirements, and business requirements documentation for Satellite services.
• Collaborate with relevant stakeholders to hand over approved requirements to Technology and support the development and implementation of Satellite services.
• Coordinate with Technology, Network, IT, Digital Services, and other technical stakeholders to ensure product requirements are clearly understood and appropriately translated into solutions.
• Support Business Development and Solution Architecture in developing technical and commercial proposals involving Satellite products and services.
• Ensure product requirements remain aligned with customer needs, business objectives, technical capabilities, and the agreed product roadmap.
• Collaborate with Industry Insights, Market Intelligence & Segmentation, and Customer Journey & Channels Management to gather market, customer, competitive, and experience insights.
• Analyze customer feedback and service performance data obtained through Sales and other relevant channels to identify product improvement opportunities.
• Assess competitor offerings, market trends, customer needs, and emerging Satellite service opportunities to support product decisions.
• Translate customer and market insights into actionable product enhancements, new service concepts, and portfolio recommendations.
• Develop tariff plans for Satellite services in accordance with approved pricing guidelines.
• Assess pricing alternatives and evaluate potential cannibalization and commercial impacts of pricing decisions.
• Collaborate with the Portfolio Business Strategy team to provide inputs for product ideation and prioritization.
• Collaborate with Telco Product Pricing & Profitability to develop pricing assumptions for business cases and conduct post-implementation reviews.
• Support the evaluation of product profitability, commercial performance, and value realization.
• Collaborate with Marketing & Communications to develop and execute communication campaigns for Satellite products and services.
• Coordinate with Customer Journey & Channels Management, CVM & Data, and Marketing & Communications to align product requirements with customer experience, loyalty, and retention objectives.

• Support Sales teams by providing product information, value propositions, and insights required for effective customer engagement.
• Develop value proposition training manuals and conduct product training sessions for Sales and Customer Service teams.
• Support the development of launch plans and ensure alignment across relevant stakeholders before soft and commercial launches.
• Execute product leadership across cross-functional teams, ensuring effective coordination and delivery of Satellite product initiatives.
• Work closely with Sales, Retention, Customer Experience, Digital Services, Network, IT, Finance, Business Development, Solution Architecture, and other relevant stakeholders.
• Coordinate with external Satellite service providers, technology partners, and other relevant partners to support product requirements and service delivery.
• Identify and manage product dependencies, risks, issues, and stakeholder requirements throughout the product lifecycle.
• Maintain…