Delivery & Operations Senior Manager

Key Responsibilities

• Project Management Office PMO Establish and maintain PMO governance project management standards methodologies templates and reporting frameworks Monitor the progress health and performance of strategic and operational projects across the organization Ensure projects are delivered on schedule within budget and aligned with approved scope and quality standards Identify project risks issues dependencies and escalation points and coordinate mitigation plans with stakeholders Prepare executive-level project status reports dashboards and portfolio performance updates Track project milestones deliverables and resource utilization across multiple initiatives Support project prioritization portfolio planning and governance committee activities
• Financial Coordination Work closely with the Finance team to monitor project budgets forecasts and financial performance Track budget utilization and ensure operational initiatives remain within approved financial plans Support business cases financial analysis and investment tracking for strategic initiatives Provide operational and financial performance reports to support executive decision-making
• Procurement Coordination Coordinate with the Procurement team to ensure timely sourcing and procurement activities supporting projects and operations Monitor procurement timelines to minimize delivery delays Support vendor evaluation contract implementation and supplier performance reviews Ensure procurement activities comply with organizational policies and project requirements
• Delivery Management Oversee end-to-end delivery of operational programs projects and business initiatives Ensure timely delivery while maintaining quality cost and performance standards Establish delivery governance frameworks KPIs SLAs and reporting mechanisms Monitor project and operational risks implementing mitigation plans where necessary Coordinate cross-functional teams to ensure successful execution of initiatives
• Operations Management Manage day-to-day operational activities to ensure business continuity and operational excellence Develop review and improve operational policies procedures and workflows Monitor operational performance through dashboards and data-driven decision making Optimize resource allocation workforce planning and operational capacity Ensure compliance with internal policies regulatory requirements and quality standards
• Stakeholder Management Build and maintain strong relationships with internal and external stakeholders Collaborate with business units to understand operational requirements and priorities Present operational performance updates and recommendations to senior leadership Manage vendor and partner relationships where applicable

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, or a related field.
• Master's degree (MBA or equivalent) is preferred.
• Professional certifications such as PMP, PRINCE2, Lean Six Sigma, ITIL, or equivalent are an advantage.
• 8 - 12 years of experience in operations, service delivery, or program management.
• At least 3 - 5 years in a leadership or senior management role.
• Proven experience managing cross-functional teams and large-scale operational initiatives.
• Experience developing operational strategies and driving organizational performance improvements.