Community Engagement Manager

Job Description

JLL is seeking an experienced and culturally savvy Community Engagement Manager to lead community activation and engagement initiatives for a premier mixed-use compound in the Kingdom of Saudi Arabia This compound features residential buildings retail malls and extensive community facilities serving a diverse resident population The successful candidate will be responsible for developing and implementing a comprehensive community engagement strategy that fosters a strong sense of belonging enhances resident satisfaction and drives utilization of compound amenities This role requires strategic thinking cultural sensitivity exceptional leadership skills and the ability to create meaningful experiences that resonate with families and individuals within the compound community

Develop and execute a comprehensive annual community engagement strategy aligned with compound objectives cultural considerations and resident demographics

Design year-round programming calendar including seasonal celebrations cultural festivals family activities wellness initiatives and educational workshops

Develop targeted programs for different resident segments families with children young professionals seniors expats Saudi nationals

Establish KPIs and metrics to measure engagement success resident participation rates and program effectiveness

Prepare quarterly reports and presentations for senior management and property owners on engagement outcomes and ROI

Oversee the planning and execution of all compound-wide events ensuring cultural appropriateness and family-friendly environments

Create signature events and traditions that build community identity and resident loyalty

Implement comprehensive risk assessments and safety protocols for all events

Monitor and enforce compound community guidelines and code of conduct during events

Build and maintain relationships with local businesses vendors artists performers and service providers

Negotiate partnerships and sponsorship agreements that enhance event offerings while controlling costs

Serve as primary liaison between residents property management and external partners

Lead mentor and manage the community engagement team including Event Planner and Event Coordinator

Allocate responsibilities set performance objectives and conduct regular team performance reviews

Develop and manage the annual community engagement budget

Monitor monthly financial performance including revenue expenses and variance analysis

Prepare financial forecasts and cost-benefit analyses for proposed programs and initiatives

Collaborate with marketing team to develop promotional campaigns for events and programs across all channels digital print on-site

Oversee resident communication platforms to keep the community informed and engaged

Develop branding and visual identity for signature compound events and programs

Ensure all events and activities comply with Saudi laws cultural guidelines and local authority requirements

Ensure compound compliance with Saudi Civil Defense Municipality and MOH regulations

Manage all statutory inspections permit and license renewals

Obtain necessary permits and approvals from relevant government entities for events

Maintain appropriate insurance coverage and liability documentation

Maintain comprehensive health and safety programs

Oversee security operations and emergency response protocols during events

Resolve conflicts and address complaints professionally and promptly

Conduct regular community town halls to gather feedback and share upcoming initiatives

• Strategic planning and program development
• Cultural intelligence and sensitivity to Saudi social norms
• Team leadership and people management
• Budget management and financial acumen
• Stakeholder engagement and relationship building
• Proficiency in Microsoft Office Suite Excel PowerPoint Word
• Knowledge of social media platforms and digital marketing tools
• Familiarity with project management tools and resident communication apps
• Exceptional communication skills in English Arabic highly preferred
• Creative thinking with ability to generate innovative engagement ideas
• Strong organizational and multitasking abilities
• Flexibility and willingness to work weekends and occasional evenings
• Cultural adaptability and respect for local customs and traditions
• Problem-solving mindset with ability to handle pressure and unexpected challenges