Collections Specialist

Overview

The Collection Specialist supports the collections process by ensuring accurate invoice preparation, submission, and follow-up. Working closely with clients, the Collection Specialist sends payment reminders, follows up on overdue accounts, and assists in negotiating feasible payment plans when necessary. The position also maintains up-to-date collection records, prepares basic status reports, and collaborates with the finance and accounting teams to ensure accuracy, compliance, and smooth payment processing.

• Assist in reviewing, validating, and processing invoices on Zoho Books / Zoho CRM, ensuring all related documents to ensure that all invoicing starts with accurate, complete, and up-to-date information, minimizing downstream errors or delays.
• Support the preparation and uploading of financial claims and supporting documentation to government portals to meet government compliance standards and successfully initiate payment processing under formal contract terms
• Collections Strategy Execution
  • Follow assigned credit terms and collection actions and prevent future overdue or any risk that might happen
  • Send reminders to clients for following up to decrease the overdue accounts and implement terms and conditions
  • Prepare weekly and monthly collection performance reports, including KPIs such as DSO, CEI, and collection trends, and provide recommendations for improvement.
  • Work on assigned priority accounts to support cash flow by addressing high priority accounts first
• Client Communication
  • Assist in developing feasible payment schedules to facilitate timely payments and reduce outstanding debt while maintaining client relationships
  • Build and sustain Maintain positive interactions through providing consistent updates and support to clients regularly to encourage and foster good will and have a long-term relationship with clients
  • Prepare and report on account statues and collection efforts to keep stakeholders informed and enable them to provide guidance
  • Assist in compiling data on collection performance through compiling data on trends, progress and issues
• Collaboration and Communication
  • Work with accounting teams to improve collection processes and prevent future issues through teamwork
  • Handle financial disputes and clarification requests in coordination with Operations, Sales, and Finance teams
  • Coordinate with the finance team to gather necessary data to maintain accurate records and ensure compliance with financial standards

• Education: Bachelor s degree in finance, Accounting, Business Administration, or a related field
• Experience: From 2+ years of experience in collections or accounts receivable, preferably in the IT or technology sector
• Practical experience with invoice processing, client communication, and payment follow-ups
• Experience handling financial documentation and related government compliance requirements
• Competent in using Excel and internal accounting systems for tracking invoices, compiling data, and reporting
• Able to communicate clearly and appropriately with clients and internal teams to explain invoice issues or payment arrangements
• Strong negotiation and persuasion abilities.
• Analytical skills for reviewing financial data and preparing reports
• Demonstrates initiative in following up on overdue accounts while maintaining positive, professional relationships with clients
• Proficiency in Zoho Books / Zoho CRM or similar accounting and ERP systems