Executive Manager Agent Banking

Responsibilities

• Oversee the agent banking product backend, including enhancements and additions to existing services.
• Oversee identification of opportunities for new services to meet customer needs and enhance the overall product offering.
• Manage efforts to comply with regulatory requirements and industry standards in the development and delivery of agent banking platform.
• Oversee improvements to the customer journey within the agent banking platform.
• Lead business negotiations with agent banking partners to ensure mutually beneficial agreements.
• Oversee identification of new opportunities to expand the network, onboarding of new customers, and methods increase transaction volumes/ value.
• Provide insights to partner into effective marketing strategies to drive customer engagement and transactions.
• Plan to maximize transactions through agent banking while remaining competitive in the market and maximizing the revenue for SAIB.

• Oversee the identification and resolution of customer issues related to agent banking services.
• Ensure timely and effective resolution to enhance customer satisfaction.
• Oversee the escalation of critical issues to higher levels of support or relevant departments for swift resolution.
• Additional duties and responsibilities assigned through the bank’s process as deemed necessary.

• Minimum Qualifications: Bachelor’s Degree from a recognized University.
• Preferred Experience: preferred to have 6+ years of experience (No preference in managerial)