Fintech Account Manager - Saudi Nationals
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-01
Listing for:
Democrance
Full Time
position Listed on 2026-06-01
Job specializations:
-
Finance & Banking
Job Description & How to Apply Below
Posted on:
Jan 30, 2026
The Senior Account Manager will own end-to-end commercial and relationship management for key C-Pay clients. The role is responsible for driving revenue, ensuring high adoption of payment services, overseeing integrations, and expanding C-Pay’s footprint with existing strategic accounts. This is not a soft relationship role — it demands hands‑on leadership with clients, product, and operations.
Key Responsibilities Client Management & Growth- Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
- Serve as the primary point of contact for all commercial, operational, and technical matters.
- Build account plans to expand usage, upsell payment services, and increase transaction volume.
- Lead renewals, contract extensions, fee negotiations, and pricing discussions.
- Ensure client satisfaction and proactively address risks, disputes, and escalations.
- Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
- Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet‑related challenges.
- Ensure full compliance with regulatory and financial controls across all transactions.
- Support clients with API integration, reporting needs, and financial workflow optimization.
- Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
- Identify opportunities to increase usage and reduce churn.
- Deliver quarterly business reviews (QBRs) with data‑backed insights and growth recommendations.
- Work closely with Product on new features, client requirements, and product feedback.
- Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
- Partner with Sales and Implementation teams to deliver a seamless end‑to‑end client experience.
- Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
- Identify high‑risk accounts and coordinate mitigation plans.
- 3+ years in Account Management / Customer Success within fintech, payments, banking, PSPs, or SaaS
. - Proven track record managing large strategic accounts and growing revenue.
- Experience with online payments, gateways, wallets, settlements, or financial APIs.
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