Junior Collections Officer

THE ROLE

• Conduct daily soft collections, track payments, promises to pay, and settlement status across your merchant portfolio.
• Maintain accurate timestamped collection notes for every merchant interaction.
• Confirm payment receipts and update account status promptly.
• Monitor assigned merchant accounts across current arrears and delinquent buckets.
• Identify early risk signals — payment pattern changes, frequent promises to pay, and stock issues — and flag them to the credit team.
• Escalate cases according to defined rules and within agreed SLAs.
• Follow collections SOPs without deviation and adhere to the escalation framework.
• Maintain daily logs of communications, promises to pay, and payments received.
• Support weekly collections reporting and provide accurate input for recovery metrics.
• Provide actionable feedback on merchant behavior and operational issues to improve processes.

What working here actually looks like.

• Structured From Day One
  :
  You'll be trained on professional collections practices and operate within a clear escalation framework — no guesswork, just good process.
• Close‑Knit Teams
  :
  You'll work directly with the Credit and Operations teams in a collaborative environment where your input on merchant behavior actually shapes how we improve.
• Ground Floor of Something Real
  :
  Trade Pay is early and growing. The habits and standards you build now will define how collections works at scale.

• Competitive pay
  : A package that reflects your experience and the market.
• Premium gear
  :
  Day one, everything you need to hit the ground running — set up and ready before your first morning.
• Mentorship that matters
  :
  Individual career development from people who've actually built and scaled ventures.
• Venture upside
  :
  The chance to join spin‑off teams as they grow — not just watch from the sidelines.
• An accelerated curve
  :
  You'll learn more here in 12 months than most roles offer in three years.

• 1–3 years of experience in collections, credit operations, or operations support.
• Ability to stay calm and professional with merchants, even in tense conversations.
• Follow processes precisely — SOPs and escalation frameworks are not a burden; they are how you work.
• Detail‑oriented and keep logs clean, accurate, and up to date.
• Identify early warning signs in merchant behavior and know when to flag them.
• Take ownership of accounts and ensure nothing slips through the cracks.