Collections Officer

Job description

We are seeking a proactive Collection Officer to manage overdue accounts, recover outstanding payments, and negotiate repayment arrangements. The ideal candidate will possess strong communication and negotiation skills, ensuring effective debt recovery while maintaining positive customer relationships and adhering to company policies.

• Contact customers via phone calls, emails, and in-person meetings to recover overdue payments.
• Negotiate payment plans and repayment schedules with delinquent customers.
• Maintain accurate records of all communication and payment agreements.
• Monitor accounts to identify outstanding debts or payment delays.
• Ensure timely follow-up on overdue accounts to minimize risk of bad debts.
• Adhere to company policies and legal regulations related to debt recovery.
• Handle customer information with confidentiality and professionalism.
• Prepare detailed reports on collection activities, including recovered amounts, outstanding debts, and customer feedback.
• Maintain a professional and empathetic approach when dealing with customers.
• Resolve disputes and address customer inquiries regarding their accounts.
• Work closely with the Accounts Receivable, Sales, and Legal teams to resolve complex cases.

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field (preferred).
• Ability to handle difficult conversations with professionalism and empathy.
• Minimum of 1 year of experience in Collection.
• Strong understanding of regulatory requirements and compliance standards relevant to the financial services sector, including knowledge of Saudi Arabian regulatory environment (e.g., Saudi Central Bank regulations).
• Familiarity with compliance frameworks, methodologies, and best practices, with experience in implementing and maintaining compliance programs and controls.
• Excellent analytical, problem‑solving, and decision‑making skills, with the ability to assess complex regulatory issues and recommend practical solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels.