Authorization and Fraud Control Consultant

Responsibilities

• Develop a deep understanding of the bank's credit card portfolio including customer segments, spend behavior and lifecycle performance.
• Drive authorization optimization strategies to improve approval rates across the issuing portfolio while maintaining risk thresholds.
• Analyze authorization decline codes, patterns, drivers and identify opportunities to reduce false declines and enhance customer experience.
• Collaborate with fraud and risk teams to optimize fraud rules and controls without negatively impacting genuine transaction approvals.
• Monitor and report on key issuing KPIs such as approval rates, decline rates, fraud rates and portfolio performance metrics.
• Provide data-driven insights and analytics to support decision-making across cards business, risk and operations teams.
• Enhance reporting dashboards and MIS for issuing portfolio focusing on authorization performance and fraud trends.
• Act as the interface between client and issuer stakeholders (cards business, risk, fraud, operations) ensuring alignment on initiatives and outcomes.
• Support implementation of authorization and fraud optimization use cases and recommendations within the issuing environment.
• Establish governance cadence with stakeholders to track performance, outcomes and ongoing enhancements.
• Coordinate with client teams to incorporate best practices and global insights into the issuing portfolio.
• Ensure effective knowledge transfer and capability building within the bank's cards and fraud teams.

• Mandatory:
  Worked in a bank and has good understanding of cards business, authorization and fraud systems.
• 10–12 years of experience in cards issuing, fraud risk, and authorization management.
• Strong understanding of credit cards issuing business lifecycle (activation, usage, retention, spend growth).
• Proven experience managing authorization strategies and fraud controls in issuing environments.
• Familiarity with fraud and auth platforms.
• Ability to translate analytics into actionable portfolio-level interventions.
• Experience working closely with cards business teams (not just acquisition/sales).
• Strong stakeholder management across risk, fraud, and cards portfolio teams.
• Awareness of SAMA regulations around fraud reporting and liability.
• Experience in local market fraud trends (KSA/GCC).
• Understanding of compliance vs business trade-offs.
• Relevant: 10–12 years of experience in fraud control.