FinOps Associate

This role supports merchant-related financial operations by acting as the primary finance point of contact for payouts, settlements, and reconciliations. The position works closely with cross-functional teams
-including Product, Sales, Legal, Risk, and Compliance- to resolve financial and system-related issues and ensure accurate, timely merchant payouts.

Key Responsibilities

• Serve as the primary finance point of contact for merchant-related financial operations.
• Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve operational and system-related financial issues.
• Provide financial clarifications to internal teams, ensuring alignment on payout logic, settlement models, and merchant configurations.
• Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets across internal systems, ERP, and bank statements.
• Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and ensure accurate payouts.
• Support the rollout of new payout models, markets, or financial processes from a Fin Ops perspective.
• Assist in the development of internal documentation, FAQs, and training materials.
• Identify process improvement opportunities and assist in implementing them to enhance accuracy and efficiency.
• Support month-end close activities and assist during internal and external audits.
• Perform other duties as required to ensure smooth financial operations.

Skills, Knowledge & Expertise

• 1–3 years of experience in Financial Operations, Payments Operations, Accounting, or Fin Tech related roles.
• Experience working with ERP systems (Net Suite or similar) and Microsoft Excel for large datasets and reconciliations.
• Experience with CRM or ticketing platforms is a plus.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Excellent communication skills, able to explain complex financial information clearly.
• Experience working in cross-functional, data-driven teams.
• Proactive and accountable mindset with the ability to work under pressure.
• Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
• Flexible to work in rotational shifts that suit both you and the team.

What you can expect:

• A competitive salary dependent upon experience
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
• A working environment that gives you autonomy and responsibility from day one
• You should be comfortable with the idea that the quality of your work will influence the shape of your career
• We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).