Senior Officer, Fraud Governance & Risk

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.

At Hala, main responsibility of Fraud Governance & Risk Senior Officer is to execute frontline fraud prevention checks, lead detection monitoring activities, and conduct fraud investigations and root cause analyses. Serve as subject matter expert for detection and response operations within the unit.

• Conduct 24/7 monitoring of fraud alerts; triage and elevate high-severity cases immediately (CFFR 3.3.1)
• Perform transaction review, validation, and exception analysis to identify and mitigate fraud risk in real time
• Conduct fraud investigations: evidence gathering, case documentation, and investigation report preparation (CFFR 3.4.2–3.4.3)
• Conduct root cause analysis for investigated cases and contribute to lessons-learned documentation (CFFR 3.4.4–3.4.5)
• Execute employee fraud screening and third-party vetting checks during onboarding (CFFR 3.2.2, 3.2.4)
• Monitor high-risk employee activities and flag anomalies for management review (CFFR 3.3.2)
• Develop and deliver fraud awareness training modules for internal staff (CFFR 3.2.5)
• Prepare external customer communication materials for fraud awareness campaigns (CFFR 3.2.6, 3.2.12)
• Review fraud control adequacy for new products and services prior to launch
• Maintain and elevate whistleblowing reports; ensure proper documentation and routing (CFFR 3.3.3)
• Update the fraud case management system; maintain evidence chain of custody (CFFR 3.4.3)
• Prepare daily, weekly, and monthly fraud detection reports identifying trends and emerging typologies
• Implement corrective actions including customer notification, account remediation, and law enforcement coordination (CFFR 3.4.6)
• Proactively scrutinize flagged transactions for fraud indicators and computer-based attack patterns

• Bachelor Degree in Law, Finance, Business Administration or equivalent fields of studies
• The education levels can be replaced by years of experience

• Three (3) to Five (5) years of experience in a similar role

• Computer
  
  Skills:
  
  Proficient in Microsoft Office Tools
• Languages:
  
  Fluent in English and Arabic
• knowledge of Anti fraud regulations

• Self-Actualization & Fulfilment:
  Proficiency Level – INTERMEDIATE
• Team Synergy & Development:
  Proficiency Level - INTERMEDIATE
• Entrepreneurial Mindset & Drive:
  Proficiency Level – INTERMEDIATE
• Business Acumen & Diligence:
  Proficiency Level - INTERMEDIATE

We believe you will love working at HALA!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.