Service Charge Director - Revenue Strategy

Role Overview

Service Charge Director - Revenue Strategy in Riyadh, Saudi Arabia is a Real Estate leadership opportunity responsible for city-wide service charge governance, cost allocation, revenue optimization, financial sustainability, and commercial assurance across Estate Management and City Assets Management. Parsons is hiring an experienced director to establish transparent charging methodologies, govern cost recovery, integrate operating and lifecycle expenditure, evaluate new revenue opportunities, and provide executive-level financial recommendations across a complex city operating model.

Salary:  (Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer).

The Service Charge Director will be the senior custodian of the city-wide service charge model, establishing how shared operating costs are categorized, allocated, governed, recovered, reviewed, and communicated across districts, assets, operators, and common services. The position connects Estate Management with Finance, City Operations, Asset Management, lifecycle planning, operators, and delivery teams. Its business impact lies in creating a financially resilient operating model where service charges are equitable and auditable, cost recovery gaps are identified early, lifecycle obligations remain visible, and commercially viable revenue opportunities are systematically evaluated.

• Establish the city-wide service charge framework across applicable assets, districts, facilities, and services.
• Define governance principles controlling service charge development and administration.
• Develop consistent service charge policies and operating procedures.
• Establish cost allocation principles for shared and common services.
• Define recharge methodologies appropriate to different asset and service categories.
• Develop cost categorization structures supporting transparent allocation.
• Maintain governance requirements for service charge calculations and approvals.
• Ensure charging methodologies remain equitable and evidence-based.
• Maintain auditability of significant service charge decisions.
• Align charging approaches with approved commercial and operational objectives.
• Lead annual service charge review cycles.
• Coordinate required inputs before annual charge assessments.
• Review methodology changes before implementation.
• Establish assurance controls for service charge reviews.
• Prepare recommendations for leadership approval.
• Maintain consistency in charging practices across the operating model.
• Identify deviations from approved service charge principles.
• Report governance risks and improvement opportunities to senior leadership.
• Own and maintain the consolidated city-wide service charge model.
• Protect model integrity through controlled assumptions and documented methodologies.
• Coordinate financial inputs from relevant functions.
• Obtain operational cost assumptions from City Operations.
• Coordinate asset-related inputs with Asset Management.
• Work with Finance on financial assumptions and reporting requirements.
• Incorporate district and operator information into the service charge model.
• Coordinate specialist input from external advisors where required.
• Challenge assumptions that lack adequate supporting evidence.
• Review allocation methodologies for fairness and consistency.
• Analyze underlying cost drivers.
• Test model outputs for reasonableness.
• Ensure common area services are represented accurately.
• Incorporate shared infrastructure costs where recoverable.
• Reflect relevant public realm operating requirements within calculations.
• Include appropriate city-wide service costs within approved methodologies.
• Maintain supporting evidence for material model assumptions.
• Document significant methodology decisions.
• Monitor the model as new assets enter operation.
• Update assumptions as districts mature and operating conditions change.
• Assess how asset commissioning affects service charge requirements.
• Develop management information from service charge data.
• Produce dashboards supporting leadership oversight.
• Analyze service charge affordability.
• Review allocation fairness across relevant stakeholder groups.
• Assess cost recovery effectiveness.
• Identify potential structural recovery gaps.
• Lead identification of potential revenue opportunities associated with city assets.
• Evaluate commercial use of infrastructure, facilities, and common areas where appropriate.
• Assess potential revenue streams that can support operational sustainability.
• Review value-generation initiatives proposed by districts or operators.
• Coordinate commercial evaluation of new opportunities.
• Prepare financial assessments for proposed revenue initiatives.
• Develop business case inputs for leadership decisions.
• Assess expected financial contribution against implementation costs.
• Evaluate revenue opportunities against operational constraints.
• Consider customer and guest experience when reviewing commercial initiatives.
• Ensure proposed opportunities align with long-term strategic…