Credit & Collection Manager

Riyadh, Saudi Arabia | Posted on 09/09/2026

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering acomprehensive range of IT solutions tailored to meet the unique requirements ofour clients.

Our expertise spans across various domains,including Microsoft, AWS, Manage Engine, and Zoho Solutions, ensuring that wedeliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, AlnafithaIT has successfully completed more than 4,000 projects, serving over 3,000satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident inour customer-centric approach, which emphasizes engagement, collaboration, anda relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's mostcustomer-centric provider for digital transformation and consultation,fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

The Credit &Collection Manager is responsible for developing and managingpersonalized collection plans, monitoring aged accounts, and optimizingcollection processes to improve cash flow and reduce outstanding receivables.

This role will collaborate across departments to ensure credit terms and risk assessments are aligned with business objectives, while maintaining strong client relationships through consistent,professional communication. You will handle escalated accounts, negotiatefeasible payment arrangements, and conduct in-person visits for high-risk orstrategic clients when needed.

Collections Strategy and Planning

Develop and execute collection strategies and policies through checking current policies and assess financial goals to align strategies to ensure that collectionsstrategies are optimized to achieve the company's financial objectives

Createand manage collection plans and develop personalized collection action plans to facilitate timely resolutions for overdue payments and reduce the amount of outstanding debt

Collaborate with the collection team to establish credit terms and risk assessment criteria to align collection efforts with accurate risk assessment to prevent futureoverdue accounts.

Monitor and analyze aged accounts receivable reports to identify delinquent accounts through creation of a process to track the status of the overdue accounts

Coordinatecollection efforts based on the account urgency to maximize cash flow byaddressing the highest priority overdue accounts first and reduce outstandingbalances

Contact clients to discuss overdue accounts and negotiate payment arrangements toresolve overdue debts by negotiating feasible payment terms with clients

Maintain professional and positive relationships with clients to encourage timelypayments by providing consistent communication and support to clients duringthe collection process to foster goodwill and trust with clients, ensuringongoing prompt payment behavior

Handle escalated inquiries and negotiate payment arrangements while maintaining acustomer-centric approach to resolve issues efficiently while maintaining apositive relationship with clients

Visithigh-risk or strategic clients in-person, as needed, to resolve disputes orformalize revised payment terms.

Trackand report on collections performance metrics, adjusting strategies as necessary through producing regular reports on collections metrics and analyzetrends to monitor the success of collections efforts, adjusting strategies toimprove outcomes where necessary

Provide regular updates to the Collection Head regarding account statuses and collection efforts to ensure senior management is informed and can provide necessary guidance

Generate and present regular collections reports, highlighting trends, progress, andareas of concern to keep stakeholders informed and align team efforts with organizational goals

MeasureKPIs for team and clients using…