Quality Manager

JOB SCOPE

Quality Manager with healthcare expertise in rehabilitation and long-term care seeking to drive patient safety, compliance, and continuous improvement. Demonstrates robust knowledge of regulatory standards, quality systems, and performance analytics. A proven leader who fosters cross-functional collaboration to optimize care delivery, risk management, and patient outcomes.

• Bachelor’s degree in nursing, Health Administration, Public Health, or a related field.

• Minimum 10 years of progressively responsible experience in healthcare quality, patient safety, or regulatory compliance, with at least 2 years in rehabilitation or long-term care settings.
• Experience leading quality improvement initiatives, audits, and accreditation activities (e.g., CBAHI/JSI, or regional equivalents).

• deep knowledge of quality improvement methodologies (PDSA, Six Sigma, Lean), risk management, and clinical governance.
• Familiarity with healthcare regulations, accreditation standards, and patient safety program development.
• Proficiency in data analytics, performance reporting, and using quality management software (e.g., QMS, incident reporting systems, EHR-integrated quality tools).
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Change management capability and ability to train and mentor clinical teams.
• Proficiency in written, read and spoken Arabic and English languages.

• Lead the facility’s quality and patient safety program across rehabilitation and long-term care services.
• Develop, implement, and monitor quality policies, procedures, and standards.
• Drive continuous improvement initiatives to enhance patient outcomes, safety, and satisfaction.
• Collaborate with leadership to align quality goals with organizational strategy.
• Oversee incident reporting, root cause analysis, and corrective action plans.

• Design and maintain key quality metrics and dashboards; regularly report to executive leadership.
• Conduct internal audits, surveys, and regulatory readiness activities; coordinate external accreditation processes.
• Lead root cause analyses for adverse events and near‑misses; develop and track corrective actions.
• Oversee infection prevention, patient safety, and clinical risk management programs.
• Provide education and training on quality standards, policies, and best practices to clinical & non‑clinical staff.
• Manage quality staff, allocate resources, and supervise performance.
• Ensure compliance with all applicable laws, regulations, and accreditation requirements.
• Facilitate multidisciplinary teams to sustain standardized care pathways and protocols.
• Advise on policy development related to quality and safety.
• Promote a culture of transparency, accountability, and continuous improvement.