Call Center Supervisor

Key Responsibilities:

• Supervise call center team to ensure high-quality patient service.
• Manage and follow up on patient appointment scheduling accurately and efficiently.
• Handle patient inquiries and complaints professionally and promptly.
• Train team members on EMR/HIS systems and clinic procedures.
• Monitor key performance indicators (KPIs) such as call response rates, wait times, and patient satisfaction.
• Prepare performance reports and suggest process improvements.

• Bachelor’s degree in Business Administration, Healthcare Management, or related field.
• 2–5 years of experience in call centers or healthcare customer service.
• Strong leadership and communication skills with the ability to handle sensitive situations.
• Experience in appointment booking and patient schedule management
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• Proficiency in EMR, HIS, or clinic management software
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