Wellbeing Associate

Job Summary

Onsite Wellbeing Counsellor will provide onsite mental health and wellbeing support to employees working in content moderation roles. As a qualified counsellor or psychotherapist, you will conduct sessions using interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness Based Therapies (MBT). Your role also includes collaborating with colleagues to design and deliver group sessions that improve resilience, healthy coping, and distress management skills.

This role falls into the Trust & Safety category and involves working with people exposed to harmful content, including images, videos and text related to hate speech, violence, child safety, depictions of self-harm, other harm, and harm to animals.

• Deliver one-to-one onsite counselling sessions addressing a range of psychological health issues using short-term therapeutic interventions such as CBT, ACT and MBT.
• Deliver one-to-one onsite coaching sessions and develop resilience plans for maintaining employee health and wellbeing.
• Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships.
• Facilitate onsite creative sessions such as creative therapies, music therapies and mindfulness-based activities.
• Assess cases for trauma related to exposure to graphic content and follow escalation protocols.
• Evaluate and appropriately manage risks of harm to self or others in a timely manner.
• Manage confidential case records and reports safely and in line with privacy protocols.
• Deliver psychometric assessments to employees in the region.
• Review assessment data for trends that require intervention and contribute to insight reports.
• Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner.
• Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication.
• Communicate with the clinical leadership team on a regular basis to discuss observations, insights, risks and areas for improvement.
• Contribute towards safe working practices across the Psychological Health team.
• Attend monthly peer support sessions with your Clinical Manager and regional colleagues.
• Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies.

• Master's degree in clinical psychology, counselling psychology or psychotherapy.
• Current unrestricted license to practice in the country where the site is based.
• Minimum 3 years of experience in wellbeing or psychotherapy field.
• Proven experience in cross-cultural counselling demonstrating sensitivity and competence with diverse client backgrounds.
• Ability to build trust and rapport with employees, managers and team members.
• Proven experience designing and delivering wellbeing mental health training workshops and webinars.
• Strong data management skills, ensuring accurate handling of sensitive information and session records.
• Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting.
• Proven ability to maintain professionalism and ethical standards in a business environment.
• Excellent communication skills.
• Fluent in written and spoken Arabic;
  English B1 is a plus.

• Experience working in Trust and Safety or a content moderation environment.