Patient Care Coordinator - Home Care Services

Functional Responsibilities:

• Ensure delivery of excellent customer service in home health care through fast and accurate processing of service, communication and coordination with other departments.
• To provide prompt and accurate service to home health care patients and responsible for contact with patients to gather data for the Patient Registration / Admission in HIS system.
• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion, and understanding is given to every patient served.
• Conduct treatment and programs utilizing all aspects of modalities and methods to improve patient's Ensures through actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding given to every patient served at the NMC Hospitals and Clinics.
• Register home health care patient’s information completely in English and Arabic in HIS system, accurate and timely manner.
• Ensure home health care patient’s Identity verification before creating patient file, medical record request and issue invoices.
• Patient admission, transfer and discharge in HIS if assigned in home care Registration.
• Make sure Pre- approval, Cash deposit before any elective procedures at Home.
• Collect and submit cash to the general cashier daily/ end of the work shift.
• Coordinate with claims /billing departments to speed up administrative process/Avoid Financial Discrepancy.
• Make appointment for next visit and provide non-medical instructions if needed.
• Executive Director
• Director
• Job Description
• Attend telephone enquiries and interact effectively with customers.
• Maintain patient information confidentiality and Patient Rights.
• Enhance patient experience with customer care, respect, compassion and dignity.
• To provide administrative / clerical support service to Home Health Care Department; to its staff; and to patients and other visitors.
• Coordinates with Department Heads/Supervisors regarding Patient Services issues/concerns.
• Provide support and assistance to patients coming for inquiries and/or complaints.
• Maintain a filing system for quick and easy access of documents.
• Meets current objectives and positions the organization for future growth. Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.
• Meets and exceeds expectations of internal and external customers. All organizational and departmental standards regarding quality of performance are met. Demonstrates a strong commitment to confidentiality.
• Participates in quality improvement programs as directed.
• Builds positive relationships based on respect for others. Demonstrates a helpful positive attitude. Maintains effective communication with peers, staff and visitors
• Performs other work related duties as assigned by the Department Head/Manager.
• Ensure that the movement team is ready.
• Comply with Home Health Care dress code.
• Perform other applicable tasks and duties assigned.