Medical clinic receptionist

Job Title: Receptionist
Work Location: Medical Clinics

We are looking for a receptionist to join the medical clinics team, responsible for welcoming patients and visitors and providing them with a professional and distinctive experience. The role includes organizing appointments, files, and coordinating between patients and the medical team, while adhering to quality and privacy standards.

• Welcome patients and visitors and greet them in a professional and courteous manner.

• Record patients' information and update details in the medical system.

• Book, organize, and confirm patients' appointments, and follow up on the clinic schedule.

• Coordinate with doctors and nursing staff to organize patients' entry to the clinics.

• Answer calls and inquiries, and direct patients according to their needs.

• Receive patients' requests, follow up on them, and ensure the required service is provided.

• Organize patients' files and maintain the confidentiality of information and medical data.

• Handle appointment systems and the facility's electronic systems.

• Coordinate with the medical insurance department when needed and verify insurance coverage details.

• Receive payments and issue invoices, according to the nature of the work and authorized permissions.

• Monitor patients' attendance and appointments and reduce no-show cases.

• Direct patients to the appropriate clinics, departments, and services.

• Handle patients' complaints and inquiries professionally, and escalations cases that require escalation to the relevant supervisor.

• Comply with the policies and procedures of the medical facility and patients' service standards.

• Maintain a professional appearance and adhere to professional ethics in dealing with patients.

• High school diploma or higher.

• Previous experience in reception or customer service is preferred, especially in medical centers and clinics
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• Excellent communication and patient service skills.

• Proficiency in using computers and electronic systems.

• Ability to handle work pressure and organize multiple tasks at the same time.

• Tact, good interpersonal skills, and ability to solve problems.

• Commitment to professional confidentiality and patients' data privacy.

• English language proficiency is preferred.

• The salary will be determined after the interview ends upon completion of the job interview.