Patient Relations Representative Ii

INPATIENT (Sec)-R/ PATIENT RELATIONS (Dpt)-R | External Job

Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patients’ Bill of Rights are followed.

• Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.
• Responds to IPA ticketing system and outreach requests.
• Conducts daily rounds on patients based on the scheduled assignments.
• Advocates for the patient’s rights to obtain optimum required services.
• Serves as a central source and referral for information concerning patient rights and responsibilities, the organization’s policies and procedures pertinent to patient care.
• Holds Physician-Family conferences in response to patient’s needs.
• Participates in emphasizing and implementing JCIA standards and government laws pertaining to patient’s rights and ethical issues.
• Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.
• Collects and inputs data pertinent to patient complaints and findings.
• Maintains patient and family confidence by keeping complaint information confidential.
• Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints

• Saudi Nationals only.

• Bachelor’s in Social Services,Psychology, Hospital Administration, Public Relations, or other related discipline is required.

• One (1) year of related experience is required.