Reservation Manager

Company Description

Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh, and we do our best to ensure your quality of life is elevated when working for us.

If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand’s DNA. We pride ourselves on being an equal‑opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance.

Our ambition is to provide all of our People with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our People but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.

Fairmont has launched a new global brand campaign, “Make Special Happen,” celebrating its heritage of hosting iconic events and creating memorable experiences for guests.

• Analyze market trends, occupancy rates, and competitive positioning to inform pricing strategies.
• Monitor performance metrics such as RevPAR (Revenue Per Available Room) and ADR (Average Daily Rate).
• Assist in preparing accurate forecasts for revenue and occupancy.
• Generate regular reports on revenue performance for management review.
• Support the implementation of dynamic pricing strategies based on market conditions.
• Monitor and adjust rates in response to changes in demand and competitor actions.
• Work closely with sales, marketing, and operations teams to ensure alignment on revenue goals.
• Provide training and guidance on revenue management practices to relevant staff.
• Assist in developing promotional campaigns aimed at increasing occupancy during low-demand periods.
• Collaborate with the marketing team to ensure effective execution of promotions.
• Analyze customer feedback and market trends to refine service offerings and pricing.
• Support initiatives to enhance customer loyalty and retention.
• Utilize revenue management software and tools to track performance metrics and optimize strategies.
• Stay updated on industry trends and technological advancements in revenue management.

• Previous Hotel Manager System experience preferred.
• Previous Reservation Managerial experience for 2 years is required.
• Computer‑literacy in Microsoft Windows applications required.
• Strong interpersonal and problem‑solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast‑paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Luxury hotel sales experience, having had varied market KSA experience.

• Competitive extended benefits package including medical, vision, and dental for full‑time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage
• Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, and dare to challenge the status quo! #BE LIMITLESS