Cluster Housekeeping Attendant

Job Description

Cluster Housekeeping Attendant (HOT0C8YJ
)

Job Number: HOT0C8YJ

Work Locations:
Double Tree by Hilton Riyadh Financial District Northern Ring Road Riyadh 3325

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage controls of the Housekeeping department: employee frequency, release of master keys, book incidents, input and output of uniform and linen, among others
• Check daily guest information in CRM and ensure preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity ...) and provide embroidery for special linen (wedding and pampering)
• Control monthly Lost and Found and donations
• Check uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department, releasing linen of Laundry daily
• Make daily guest clothing releases for guests using the laundry service
• Close Laundry expenses monthly and provide necessary documentation
• Replace Laundry Attendant in case of holidays, days off or absences

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency at intermediate level with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous if you demonstrate the following capabilities:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision ’to fill the earth with the light and warmth of hospitality’ unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!