Hostess; Local

Overview

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh – Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

Based at the Mandarin Oriental Al Faisaliah Riyadh within the F&B Department in Riyadh, the Hostess is responsible for taking reservations for the restaurants and managing and maintaining the reservation system, including the database with respective guest preferences. Furthermore, the hostess welcomes and escorts patrons and, if required, will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.

As Hostess, you will be responsible for the following duties:

• Understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Fully support all learning and development activities.
• Safeguard stored information and not divulge or transfer any personal data concerning guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Follow the principle of the 5
  
  Ps – ‘Proper Planning Prevents Poor Performance’ at all times and for all activities.
• Act as a hotel “ambassador” always.

As Hostess, we expect from you:

• Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions, and be able to verbally explain those to the guests.
• Take reservations by phone, by email, through internet booking applications and in person, and update the reservations system accordingly as per the standards in place; reconfirm all reservations by phone or email.
• Schedule all reservations and planned seating arrangements with management prior to service period.
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• A competitive salary.
• A Career development.
• Health insurance.