Assistant Manager - Guest Service

Job Description

Summary:

The Assistant Manager - Guest Service will be responsible for assisting in overseeing and managing all aspects of guest service operations to ensure a high level of customer satisfaction.

• Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
• Handle guest inquiries, concerns, and complaints in a professional and efficient manner.
• Monitor guest satisfaction levels and implement strategies to improve service quality.
• Collaborate with other departments to coordinate guest requests and resolve issues.
• Assist in developing and implementing guest service policies and procedures.
• Conduct regular staff meetings and trainings to ensure a high level of service standards.
• Assist in analyzing guest feedback and data to make informed decisions for continuous improvement.

• Proven experience in a hospitality or customer service role.
• Strong leadership and communication skills.
• Ability to work well under pressure and handle stressful situations calmly.
• Excellent problem-solving abilities and a customer-focused mindset.
• Knowledge of hotel operations and guest service best practices.
• Bachelor's degree in Hospitality Management or related field is preferred.

• Excellent communication and interpersonal abilities
• Strong leadership and supervisory skills
• Exceptional customer service skills
• Problem-solving and decision‑making capabilities
• Ability to work well under pressure
• Proficiency in conflict resolution
• Attention to detail and organizational skills
• Knowledge of hospitality industry practices and trends