More jobs:
Guest Relations Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-13
Listing for:
Locandahome
Full Time
position Listed on 2026-05-13
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
Key Responsibilities
- Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.
- Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
- Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
- Problem Solving: Address guest complaints professionally and elevate them to management when necessary.
- Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
- Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).
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