Head of Operations

Responsibilities

• Lead and manage General Managers across the Saudi portfolio ensuring strong execution, accountability, and operational consistency.
• Drive operational excellence across all properties, including resident experience, maintenance, housekeeping, security, amenities, and hospitality services.
• Establish clear operational standards and ensure consistent execution across all communities.
• Conduct regular property reviews and operational audits to identify gaps and improvement opportunities.
• Build a culture of operational discipline, service excellence, and attention to detail.
• Design, implement, and continuously improve operational SOPs, workflows, and service standards across the business.
• Build scalable operational systems that support rapid portfolio growth while maintaining quality and consistency.
• Create operational playbooks for property openings, staffing, training, maintenance, resident experience, and escalation management.
• Standardize reporting structures, KPIs, operational reviews, and accountability frameworks.
• Partner closely with product, development, and technology teams to improve operational tools and infrastructure.
• Identify operational inefficiencies and implement process improvements across the portfolio.
• Oversee day-to-day property operations with a strong focus on hospitality, service culture, and resident satisfaction.
• Ensure all properties consistently deliver a premium hospitality‑driven living experience.
• Partner closely with facilities, maintenance, and development teams to ensure assets are maintained to the highest standards.
• Drive operational readiness for new property launches, including staffing, systems, training, and service delivery.
• Help define and evolve brand standards for hospitality, presentation, and operational quality.
• Own operational KPIs across the portfolio, including occupancy, resident satisfaction, retention, service levels, and property performance.
• Partner with finance and commercial teams on budgeting, forecasting, and operational cost management.
• Develop dashboards and reporting mechanisms to monitor operational health and performance trends.
• Drive operational efficiencies while maintaining premium resident experience and service quality.
• Recruit, mentor, and develop high‑performing property leadership teams.
• Create clear accountability structures and performance expectations across operations.
• Foster a strong hospitality‑led culture focused on professionalism, execution, and resident experience.
• Partner closely with country and global leadership teams to align operational strategy with company goals.

• 10+ years of experience in hospitality, residential operations, property management, or operational leadership roles.
• Strong experience managing multi‑site operations and leading senior property teams.
• Proven experience building operational systems, SOPs, and scalable processes in a growing organization.
• Hospitality background strongly preferred, particularly within premium residential, hotel, branded residence, or lifestyle hospitality environments.
• Deep understanding of operational excellence, resident experience, and service standards.
• Strong leadership presence with the ability to drive accountability and operational rigor.
• Experience operating within Saudi Arabia or the GCC strongly preferred.
• Arabic fluency is a plus.
• Builder mindset with comfort operating in a fast‑paced, high‑growth environment.