Housekeeping Team Leader Luxury Hotel KAFD

Main Duties and Responsibilities

• Team Supervision and Support:
  Lead, motivate, and supervise the housekeeping staff, providing guidance on cleaning procedures and service standards; assign tasks, monitor progress, and offer support to ensure efficient and effective cleaning operations.
• Cleaning Operations Assistance:
  Assist in developing and implementing cleaning schedules, assignments and procedures to maintain cleanliness in guest rooms, public areas, and back-of-house facilities; work alongside team members to perform cleaning duties, inspect work quality, ensuring adherence to cleanliness standards.
• Quality Control and Inspections:
  Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, organization, and compliance with hygiene standards; report maintenance issues, cleanliness concerns or service discrepancies to the Housekeeping Manager for resolution.
• Training and Development:
  Provide on-the-job training to housekeeping staff on cleaning techniques, safety protocols and customer service standards; support professional development through feedback and performance evaluations.
• Guest Satisfaction Focus:
  Ensure rooms and public areas are clean and well-maintained; address guest feedback, requests and complaints promptly, taking corrective action to improve cleanliness and service quality.
• Inventory Management Support:
  Assist in managing housekeeping supplies, equipment and inventory levels to ensure adequate stock; collaborate with the Housekeeping Manager to track expenses, order supplies and maintain cost-effective inventory management.
• Safety and Compliance Awareness:
  Enforce safety regulations, sanitation standards and health protocols; adhere to emergency procedures and compliance requirements.
• Communication and
  
  Collaboration:
  
  Communicate effectively with team members and other departments to address operational needs, resolve issues and enhance guest experiences; implement new technology, equipment, and sustainable practices to reduce waste and energy consumption.

• Previous experience in a housekeeping role within the hospitality industry, including supervisory or leadership experience.
• Knowledge of housekeeping procedures, cleaning techniques and industry standards for cleanliness and hygiene.
• Strong interpersonal skills and ability to lead and motivate the team.
• Attention to detail, organizational skills and ability to prioritize tasks effectively in a dynamic environment.
• Customer service orientation with a focus on delivering high-quality service and exceeding expectations.
• Familiarity with housekeeping tools, equipment and cleaning products used in the industry.
• Willingness to learn, adapt and collaborate with team members to achieve common goals.
• Certification in housekeeping operations or hospitality management (plus).