Duty Manager Luxury Hotel KAFD

Job Scope Operations Management

• Oversee day-to-day hotel operations, including front desk, housekeeping, security and other departments to ensure efficient and seamless service delivery.
• Coordinate with department heads, assign tasks and monitor performance to maintain high service standards and guest satisfaction.

• Serve as the main point of contact for guest inquiries, requests and issues during your shift, addressing concerns promptly and ensuring guest satisfaction.
• Handle guest complaints, resolve conflicts, and elevate issues as needed to provide effective solutions and maintain positive guest relations.

• Supervise staff across various departments, providing guidance, training and support to ensure smooth operations and adherence to service standards.
• Conduct shift briefings, delegate tasks and monitor performance to promote teamwork, efficiency and a positive work environment.

• Act as the primary contact for emergency situations such as fire alarms, medical emergencies or security incidents, following established procedures to ensure guest and staff safety.
• Coordinate with relevant authorities, implement emergency protocols and provide support to staff and guests during crisis situations.

• Manage administrative duties including shift reports, incident logs, room allocations and other documentation to maintain accurate records and ensure effective communication between shifts.
• Monitor inventory levels, equipment maintenance and service supplies to support operational efficiency and timely guest service.

• Conduct regular inspections of guest rooms, public areas and operational spaces to ensure cleanliness, maintenance standards and compliance with brand guidelines.
• Address quality issues, implement corrective actions and follow up to ensure service improvements and guest satisfaction.

• Monitor room occupancy, rates and revenue performance during your shift, identifying opportunities to optimize revenue and control costs.
• Support revenue-generating initiatives, upselling strategies and cost-saving measures to maximize profitability and operational efficiency.

• Ensure new technology and equipment are explored and implemented wherever appropriate.
• Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy and using resources efficiently.

• Previous experience in hotel operations, guest services or a related role within the hospitality industry.
• Strong leadership skills with ability to supervise staff, handle challenging situations, and make decisions under pressure.
• Excellent communication and interpersonal skills with ability to interact effectively with guests, staff and management.
• Problem-solving abilities, adaptability and a customer-focused approach to resolving issues and ensuring guest satisfaction.
• Knowledge of hotel management systems, emergency procedures and quality assurance standards.
• Ability to work flexible hours, including evenings, weekends and holidays, to cover various shifts.
• Attention to detail, organizational skills and ability to multitask in a fast-paced environment.