Front Desk Agent - Guest Services

Role Overview

Front Desk Agent - Guest Services in Riyadh, Saudi Arabia is a hospitality opportunity for a guest‑focused rooms operations professional who can manage check‑ins, check‑outs, room assignments, reservations, billing updates, and guest requests in a luxury hotel environment. The selected employee will support hotel operations at the Tabuk, Amaala, Saudi Arabia property location, while the main hiring and recruitment location remains Riyadh, Saudi Arabia.

Country:
Saudi Arabia
City:
Riyadh
Industry: Hospitality
Function:
Front Desk Agent
Salary: 4000‑6500 (estimated)

• Assign rooms according to guest requests, preferences, availability, and hotel procedures whenever possible.
• Pre‑register designated guests and prepare key packets for smooth arrivals.
• Organize and coordinate check‑in and pre‑registration procedures for arriving groups.
• Set up and process guest check‑ins and check‑outs accurately and efficiently.
• Activate room keys and ensure guests receive correct room access information.
• Secure valid payment and follow hotel procedures for billing authorization.
• Confirm reservations, cancellations, room changes, and check‑out changes when possible.
• Review, track, and accommodate guest requests for room changes or check‑out adjustments.
• Communicate room status, reservation updates, and guest request information to appropriate staff.
• Review out‑of‑order rooms daily and coordinate updates with relevant departments.
• Ensure room rates match market codes and document exceptions where required.
• Verify guest billing details and adjust charges when required according to hotel procedures.
• File guest paperwork, registration documents, billing records, and related documentation properly.
• Identify over‑commitments and support proper handling of room inventory concerns.
• Perform duplicate reservation checks and block rooms as required by daily operations.
• Run daily reports to support arrivals, departures, room status, and front office planning.
• Follow up with guests to ensure requests, concerns, or problems have been resolved to their satisfaction.
• Receive, record, and relay guest messages accurately, completely, and clearly.
• Welcome and acknowledge guests according to hotel standards with genuine appreciation.
• Anticipate and address guest service needs, including support for individuals with disabilities.
• Answer telephones using professional etiquette and clear communication.
• Prepare and review written documents accurately and completely.
• Enter, locate, and update information using computers, hotel systems, and point of sale systems.
• Coordinate tasks and work with Housekeeping, Engineering, Concierge, Reservations, and other departments.
• Serve as a departmental role model by maintaining professional conduct, service discipline, and teamwork.
• Follow company policies, safety procedures, grooming standards, confidentiality requirements, and quality assurance standards.
• Stand, sit, or walk for extended periods during the work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform additional reasonable duties requested by supervisors to support guest services and rooms operations.

• High school diploma, G.E.D. equivalent, or similar educational qualification.
• Less than 1 year of related experience in guest services, front desk, rooms operations, reservations, hospitality service, or customer‑facing support.
• No supervisory experience required.
• No license or certification required.
• Good understanding of check‑in, check‑out, guest registration, room assignments, reservations, and billing support.
• Comfortable using computers, hotel systems, point of sale systems, and guest information tools.
• Clear and professional communication skills for guest interaction, telephone handling, written documents, and departmental coordination.
• Strong attention to detail when handling reservations, room blocks, payment details, guest paperwork, and reports.
• Able to respond to guest needs, complaints, room requests, and follow‑up matters with patience and professionalism.
• Service‑focused attitude with the ability to welcome guests warmly and maintain luxury hospitality…