Assistant Manager Guest Service

Summary

The Assistant Manager Guest Service will be responsible for assisting the Guest Service Manager in managing all aspects of guest satisfaction and ensuring a pleasant and memorable experience for guests.

• Assist in supervising, training, and motivating the guest service team to provide exceptional service.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Monitor guest satisfaction levels and address any issues or concerns promptly.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist in developing and implementing guest service policies and procedures.
• Maintain accurate records of guest interactions and feedback.
• Assist in managing the guest service budget and expenses.

• Bachelor's degree in Hospitality Management or related field.
• Proven experience in a guest service role, with at least 2 years in a supervisory capacity.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to work well under pressure and prioritize tasks effectively.
• Proficiency in guest service software and systems.
• Solid understanding of hospitality industry standards and practices.